Providing you with the confidence to have crucial conversations more successfully, whilst understanding their critical importance to the performance of your team and organisation.
DurationCrucial Conversations
Providing you with the confidence to have crucial conversations more successfully, whilst understanding their critical importance to the performance of your team and organisation.
What will I learn?
This one-day workshop will provide managers with the confidence to have crucial conversations more successfully whilst understanding their critical importance to the performance of their team and the organisation.
On completion of this workshop, delegates will have a good understanding of what a crucial conversation is and how to prepare effectively for that. They will have deepened their skills and confidence in how to address these conversations and be more aware of the environment they need to create to make these conversations a success.
Why learn with us?
We provide the knowledge and skills to give people the confidence to perform in their roles and help organisations succeed.
Introducing TrainingU - Not your average training company
Established over a decade ago by a team of knowledgeable training experts, we are passionate about delivering excellent training that makes a real difference.
We love helping people grow and develop and work hard to ensure our training and software rollout support brings out the best in your staff and inspires them to perform as well as they can and to stay ahead with new ideas.
We work with you to understand the needs of your business and people to deliver a personalised learning solution or software rollout programme that delivers your desired outcomes and gives the best possible return on investment.
Learn how reducing conflict can help to improve employee engagement, retention and productivity at work.
It can be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations arising and feel more confident in being able to deal with situations if they arise.
Our highly skilled and experienced staff are the key to our success and we have successfully built our client base to include,
This course is intended for anyone who deals with customers particularly over the telephone. It is particularly effective for workers in a call centre environment. However, the course has many applications and can be used to develop all sorts of customer service issues.
This two-hour course will enable delegates to have the understanding and confidence to defuse aggression which could lead to confrontation and violence.
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