This programme explores how culturally competent communication is essential to improving the use of medicines, patient safety and the health and wellbeing of people we interact with.
Culturally competent communication in person-centred care
This programme explores how culturally competent communication is essential to improving the use of medicines, patient safety and the health and wellbeing of people we interact with.
People with lived experience of prejudice, discrimination, and inequality provide their tips on culturally appropriate language to reduce the risk of causing offense and promote a sense of belonging, inclusion, dignity and respect.
Learning outcomes
On completion of all aspects of this learning programme you should be able to:
distinguish between the terms culture, ethnicity, race and cultural competence
summarise the reasons for constructing a new dialogue for interacting with diverse communities and cultural groups
list the barriers to developing culturally competent communication in person-centred care
define the term microaggression and list the different types
identify examples of culturally inappropriate language and behaviour used in microaggressions
recognise key words and phrases to use in culturally competent person-centred interactions
describe how to respond with dignity and respect to culturally inappropriate behaviour, language or microaggressions
explain how culturally competent person-centred care can contribute to effective use of medicines, improved patient safety and health outcomes
apply the principles of language for culturally competent person-centred care to a patient consultation to identify best practice.
About CPPE
Igniting inspiration - helping you to fulfil your potential
We’re here to help you fulfil your potential and we offer a range of creative learning opportunities to do just that. From our face-to-face events to our online and distance learning programmes you’ll see that we are passionate about learning and development.
We have an excellent reputation for delivering learning that goes through a robust quality-assurance process and is developed in collaboration with pharmacy and healthcare colleagues.
CPPE: A guide to governance and quality
The guide to CPPE governance is available here.
Our mission statement
CPPE: provider of educational solutions for the NHS pharmacy workforce across England to maximise its contribution to improving patient care.
Our values
At CPPE we commit to the following five values:
improve and achieve
communication
encouraging others
openness and honesty
working together.
Have a look at our CPPE values document to find out more.
CPPE Cultural competence pledge:
We pledge to support pharmacy professionals to deliver culturally competent, person-centred care, when communicating with patients, the public and colleagues. We will encourage them to develop, and reflect on, their ability to sensitively ask questions if unsure of a person's needs, values and beliefs, to be open and non-judgmental, while responding with dignity and respect.
CPPE: Pathways, programmes and assessments for you
Our annual brochure provides information about what we can offer you. Take a look at the latest brochure to find out more about our pathways, programmes, assessments and the support we can offer you.
Academic credit and CPPE programmes
CPPE develops, teaches and assesses all of its postgraduate learning programmes, including the extended education pathways, such as the Primary care pharmacy education pathway, at a qualification level 7 (more on qualification levels can be found on the UK Government website), but no CPPE learning programme attracts academic credits.
This is because CPPE is not an awarding body, and our educational approach aligns with the NHS England movement towards vocational rather than purely academic training programmes. We promote the use of portfolios and evidence gathering so that our learners can show how they apply their learning and change their practice, as well as sharing the knowledge that they have gained.
There is a clear place for both vocational and taught learning programmes in postgraduate education, and several universities in England are now starting to formally recognise modules of the Primary care pharmacy education pathway through their accreditation of prior experiential learning (APEL) credit systems.
CPPE is not an awarding body, but we are pleased that some higher education institutions (HEIs) have now reviewed and mapped the entire Primary care pharmacy education pathway and have found it to be equivalent to up to 90 credits of learning.
Adding this to a 30-credit independent prescribing postgraduate qualification could then be equivalent to the number of credits required for a postgraduate taught diploma (120).
Each HEI has a different approach to APEL and consideration of how credits can be awarded, but early feedback from our learners shows that this is something worth exploring.
Our environmental statement
CPPE has a good track record of environmental sustainability and remains committed to continuing to reduce the carbon footprint of our day to day business, whilst raising awareness of the public health impacts of climate change.
We also promote an ethic of social responsibility engaging our whole team in actions that reduce our impact through our lifestyle choices.
our training programmes are designed to improve employee performance and positively impact workplace cultures.
The Business World requires excellent reporting in the follow-up of News. This training program has been designed to build confidence and develop the skills needed to lead in a multimedia environment.
This course is available to all staff. It may be particularly relevant to those for whom a significant change of role is possible within the next year or so.
Agricultural Extension & Rural Communications is designed for senior secretaries, executive secretaries, personal assistants and top-level management secretaries aiming to improve their performance and maximise opportunities for promotion to executive positions.
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