Understanding customer buying habits and lifestyle preferences help organizations make effective and profitable decisions. There is a vast amount of data that can be used to not only describe customers past and current buying behaviours, but also predict future ones.
DurationUnderstanding customer buying habits and lifestyle preferences help organizations make effective and profitable decisions. There is a vast amount of data that can be used to not only describe customers past and current buying behaviours, but also predict future ones.
This course examines the role data plays in understanding, driving, and improving customer acquisition, support, and retention.
Learning Outcomes:
Our top ranked business programs* combine theory with practical application, emphasizing business fundamentals and critical thinking. Our professional development
Programs are designed to help individuals and organizations achieve hard-hitting business results through relevant, integrated and action-oriented learning.
This course helps the trainees to recognize that customer service delivery is an individual response value, to understand how your own behaviour impacts the behaviour of others, to develop more confidence and skills as a problem-solver.
Guest Service Agents are typically the first and last point of contact for hotel guests. Known as the face of the hotel, Front Desk Agents are responsible for providing a warm welcome, an efficient check-in and check-out process and promoting the property’s facilities and local area.
Creating a customer service culture in your organization must be viewed as the cornerstone of your continued success. Some companies attempt to reinvent themselves in an effort to increase market share by adding non-traditional product lines.
Everyone expects a great customer service experience, but how can you provide it? Come away from this program with a renewed understanding of how customer service excellence helps achieve customer satisfaction, loyalty and advocacy.
Learn the importance of customer service to any business and what differentiates e-commerce customer service from traditional customer service.
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