Understanding customer buying habits and lifestyle preferences help organizations make effective and profitable decisions. There is a vast amount of data that can be used to not only describe customers past and current buying behaviours, but also predict future ones.
Understanding customer buying habits and lifestyle preferences help organizations make effective and profitable decisions. There is a vast amount of data that can be used to not only describe customers past and current buying behaviours, but also predict future ones.
This course examines the role data plays in understanding, driving, and improving customer acquisition, support, and retention.
Learning Outcomes:
Our top ranked business programs* combine theory with practical application, emphasizing business fundamentals and critical thinking. Our professional development
Programs are designed to help individuals and organizations achieve hard-hitting business results through relevant, integrated and action-oriented learning.
Be prepared to provide the best service experience to your customers by mastering critical skills in face-to-face and telephone communication, raising service quality, and maintaining standard expectations.
The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business.
This course will provide you with the information needed to understand how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance your work experience. You will learn the difference between internal and external customers.
This workshop will enable participants to recognize and demonstrate excellent customer service, create positive first impressions, and understand and meet customer needs.
This program will unveil the true nature of human dynamics so that you can begin to intuitively understand what your customer is looking for next.
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