Training employees to adopt a service excellence approach is to equip them to deal with day-to-day challenges and stay on the fore-front in an ever-increasing competitive environment.
DurationProviding customer service is one of the most valuable tools businesses can nowadays utilise to attract and retain customers.
Training employees to adopt a service excellence approach is to equip them to deal with day-to-day challenges and stay on the fore-front in an ever-increasing competitive environment.
Customer service skills equip employees with the skills to create enhanced relationships with their customers. This has the all-important benefit of increasing customer loyalty, and over time, and an increment in sales and market share.
Outline:
Each action will contribute to improved relationships, effective contributions and ownership of own responsibilities
Explaining customer service.
Engaging in an interaction with a customer.
Demonstrating communication skills in responding to a customer.
Processing a query in order to respond to a customer need.
Knowing how to behave in a business environment.
Interpreting body language in a business context.
Interacting with people in a business setting.
Assessing own professional behaviour in a business setting.
Africa Skills offers a selection of accredited learning programmes to develop the skills of your employees/colleagues and to assist with building their career paths. Our accreditation status as a Private Technical and Vocational Training College is monitored and audited by various SETAs and the Department of Higher Education & Training (DHET).
Skills Development training is the development opportunity which the employer provides to employees in the workplace. Africa Skills can assist you in benefiting from all the advantages of skills development training in South Africa, funding and levies.
Following registration of a Learnership Agreement with the SETA, the employer is eligible for a tax incentive from SARS.
This practical and enjoyable program will equip staff with the knowledge, awareness and practical skills needed to communicate professionally and enthusiastically towards customers.
Learn Basic principles of communication, Communication style – knowing your audience and much more.
When a call comes in you need to know how to communicate in a clear, professional manner and with confidence. You need to always keep the customer in mind.The techniques covered in this course will give you the confidence you need to be in control every time the phone rings.
Learn to see yourself and your organisation as others see you. Build excellent rapport and utilize easy ways to ensure crystal-clear, positive communications
Call Centre course is offered by Rich Skills Training Center. Rich Skills Training Centre concentrates on providing high quality Education, Training and Skills Development at lower Prices to ensure affordability by the youth and young adults of all races, gender and backgrounds.
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