Training employees to adopt a service excellence approach is to equip them to deal with day-to-day challenges and stay on the fore-front in an ever-increasing competitive environment.
DurationProviding customer service is one of the most valuable tools businesses can nowadays utilise to attract and retain customers.
Training employees to adopt a service excellence approach is to equip them to deal with day-to-day challenges and stay on the fore-front in an ever-increasing competitive environment.
Customer service skills equip employees with the skills to create enhanced relationships with their customers. This has the all-important benefit of increasing customer loyalty, and over time, and an increment in sales and market share.
Outline:
Each action will contribute to improved relationships, effective contributions and ownership of own responsibilities
Explaining customer service.
Engaging in an interaction with a customer.
Demonstrating communication skills in responding to a customer.
Processing a query in order to respond to a customer need.
Knowing how to behave in a business environment.
Interpreting body language in a business context.
Interacting with people in a business setting.
Assessing own professional behaviour in a business setting.
Africa Skills offers a selection of accredited learning programmes to develop the skills of your employees/colleagues and to assist with building their career paths. Our accreditation status as a Private Technical and Vocational Training College is monitored and audited by various SETAs and the Department of Higher Education & Training (DHET).
Skills Development training is the development opportunity which the employer provides to employees in the workplace. Africa Skills can assist you in benefiting from all the advantages of skills development training in South Africa, funding and levies.
Following registration of a Learnership Agreement with the SETA, the employer is eligible for a tax incentive from SARS.
For the better part of every day, we are communicating to and with others. This is difficult enough face-to-face and it can be even more difficult telephonically. This telephone skills workshop will help learners understand the different methods of communication.
The Customer Service course builds skills to equip your employees with dependable techniques so that they can create a positive impression during customer interactions, resulting in professional service and on-going business.
In this course we teach trainees to develop the already exceptional skills that they have working with people. This workshop will help participants define and understand call centre strategies.
Become a world-class communicator via active listening and consultative influencing skills.
Call Centre Management & Customer Service course is offered by Higherway Institute Of Learning. Higherway institute of Learning is a leading education, training and development organisation that designs innovative learning solutions to enhance productivity and efficiency in the workplace.
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