Training employees to adopt a service excellence approach is to equip them to deal with day-to-day challenges and stay on the fore-front in an ever-increasing competitive environment.
DurationProviding customer service is one of the most valuable tools businesses can nowadays utilise to attract and retain customers.
Training employees to adopt a service excellence approach is to equip them to deal with day-to-day challenges and stay on the fore-front in an ever-increasing competitive environment.
Customer service skills equip employees with the skills to create enhanced relationships with their customers. This has the all-important benefit of increasing customer loyalty, and over time, and an increment in sales and market share.
Outline:
Each action will contribute to improved relationships, effective contributions and ownership of own responsibilities
Explaining customer service.
Engaging in an interaction with a customer.
Demonstrating communication skills in responding to a customer.
Processing a query in order to respond to a customer need.
Knowing how to behave in a business environment.
Interpreting body language in a business context.
Interacting with people in a business setting.
Assessing own professional behaviour in a business setting.
Africa Skills offers a selection of accredited learning programmes to develop the skills of your employees/colleagues and to assist with building their career paths. Our accreditation status as a Private Technical and Vocational Training College is monitored and audited by various SETAs and the Department of Higher Education & Training (DHET).
Skills Development training is the development opportunity which the employer provides to employees in the workplace. Africa Skills can assist you in benefiting from all the advantages of skills development training in South Africa, funding and levies.
Following registration of a Learnership Agreement with the SETA, the employer is eligible for a tax incentive from SARS.
Students are taught basic office administration skills to be able to run a reception area. Skills taught include more advanced computer skills, handling of mail, faxes etc, telephone etiquette, customer service, caring for office equipment and filing of documents into an existing system.
During this training course, attendees will learn step-by-step process of effectively forecasting and calculating staff requirements, creating staff schedules, and tracking daily service and performance. You will also learn about the impact that each and every person can make in terms of achieving ...
Call Centre and Reception course is offered by Gold Class Group. Our focus is predominantly on the African continent,where a diversity of projects and many skills are still required in order to catch up with the rest of the world.
Call Centre course is offered by Awico Training Centre for all skill level. We Have Fully Registered Best Instructors and also offer free accommodation to students who are from far, also the school assists in finding a job.
Our Customer service training program seeks to achieve improvement in levels of real and perceived customer service by immediately improving the skills and the commitment of everyone who has customer contact in your organization.
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