Customer Care

Providing customer service is one of the most valuable tools businesses can nowadays utilise to attract and retain customers.

Training employees to adopt a service excellence approach is to equip them to deal with day-to-day challenges and stay on the fore-front in an ever-increasing competitive environment.

Customer service skills equip employees with the skills to create enhanced relationships with their customers. This has the all-important benefit of increasing customer loyalty, and over time, and an increment in sales and market share.

Outline:

• Each action will contribute to improved relationships, effective contributions and ownership of own responsibilities

• Explaining customer service.

• Engaging in an interaction with a customer.

• Demonstrating communication skills in responding to a customer.

• Processing a query in order to respond to a customer need.

• Knowing how to behave in a business environment.

• Interpreting body language in a business context.

• Interacting with people in a business setting.

• Assessing own professional behaviour in a business setting.