Training employees to adopt a service excellence approach is to equip them to deal with day-to-day challenges and stay on the fore-front in an ever-increasing competitive environment.
DurationProviding customer service is one of the most valuable tools businesses can nowadays utilise to attract and retain customers.
Training employees to adopt a service excellence approach is to equip them to deal with day-to-day challenges and stay on the fore-front in an ever-increasing competitive environment.
Customer service skills equip employees with the skills to create enhanced relationships with their customers. This has the all-important benefit of increasing customer loyalty, and over time, and an increment in sales and market share.
Outline:
Each action will contribute to improved relationships, effective contributions and ownership of own responsibilities
Explaining customer service.
Engaging in an interaction with a customer.
Demonstrating communication skills in responding to a customer.
Processing a query in order to respond to a customer need.
Knowing how to behave in a business environment.
Interpreting body language in a business context.
Interacting with people in a business setting.
Assessing own professional behaviour in a business setting.
Africa Skills offers a selection of accredited learning programmes to develop the skills of your employees/colleagues and to assist with building their career paths. Our accreditation status as a Private Technical and Vocational Training College is monitored and audited by various SETAs and the Department of Higher Education & Training (DHET).
Skills Development training is the development opportunity which the employer provides to employees in the workplace. Africa Skills can assist you in benefiting from all the advantages of skills development training in South Africa, funding and levies.
Following registration of a Learnership Agreement with the SETA, the employer is eligible for a tax incentive from SARS.
Customer Service in a Contact Centre Courses are offered by Felix Risk Training Consultants.
Call Centre short course is offered by Rand Training College. We strive to provide our students with a dynamic and motivating academic input and personal attention.
Skills Excel Training Institute provides call centre training, the course you’ve been looking for all this time. We will help you to learn about the duties of a call centre agent.
Customer Service training is offered by Eruditio. We provide quality skills development training and, enterprise and supplier development solutions by partnering with corporate companies across South Africa.
Our Customer service training program seeks to achieve improvement in levels of real and perceived customer service by immediately improving the skills and the commitment of everyone who has customer contact in your organization.
About Coursetakers.com
Coursetakers.com is more than a decade old course aggregator and Online course platform that helps students find courses and compare course prices from Training providers in South Africa, by just submitting their inquiry through the website. Coursetakers also helps Institutes, Universities and Online Instructors market their courses, gain leads and get more students to enroll into their courses.
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy
Online
USA
UK
India
UAE
South Africa
Canada
New Zealand
Australia
Malaysia
Singapore