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Hope 4 Future is a brain child of Dr Favour Mabaso. He studied Hospitality Management at Durban University of Technology in 1999 where he was a top academic student for 3 years of his study.
During that time he was given numerous awards such as Most Promising Student Award; 3 Academic Awards for best results over 3 years; Best Thesis Award. In the year 2000 the Durban International Convetion Centre awarded him a bursary.
He has worked in several prestigious hotels such as Durban Hilton; Umhlanga Sands Resort; Sun City Resort; Protea Imperial Hotel.
He has also worked at the International Hotel School. In September 2016 he was awarded an honorary Doctorate in Job Creation; Poverty Alleviation and Community Development.
Professional telephone skills, improved communication skills and customer service tips. Role play to instill confidence and increase understanding of all skills taught.
The customer is king’ may be an old cliché yet it is still widely used when dealing with customer service excellence. Without the customer, there is no business, hence, for any business to succeed it needs to develop a customer service excellence culture.
Become a world-class communicator via active listening and consultative influencing skills.
The fundamental principles of contact center management that equip call center management professionals to build exceptional operations and careers. Advance the success of your call center and achieve your professional career goals with a solid foundation in planning and managing an exceptional ...
Don’t think about pursuing contacts anymore, but pursuing people. People have hopes, fears and dreams and more to them than just telephone numbers and e-mail addresses.
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