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Hope 4 Future is a brain child of Dr Favour Mabaso. He studied Hospitality Management at Durban University of Technology in 1999 where he was a top academic student for 3 years of his study.
During that time he was given numerous awards such as Most Promising Student Award; 3 Academic Awards for best results over 3 years; Best Thesis Award. In the year 2000 the Durban International Convetion Centre awarded him a bursary.
He has worked in several prestigious hotels such as Durban Hilton; Umhlanga Sands Resort; Sun City Resort; Protea Imperial Hotel.
He has also worked at the International Hotel School. In September 2016 he was awarded an honorary Doctorate in Job Creation; Poverty Alleviation and Community Development.
Customer Service course is offered by FBT Consultants. Our vision is to train for a better tomorrow. With the ever changing and challenging South African economy, our vision is to give our learners the required skills to be employable.
Call Centre courses are offered by A+ Computer Training Studios.
By the end of this course you will have a better understanding of your customers’ expectations by clearly identifying the four phases of effective client service.
Understand the meaning of Customer Service, identifying your customers and realising it's all about Attitude.
This programme is based on the unit standard “Supervise Customer Service Standards” with 8 credits at NQF level 4, and is covered in a 3-day intensive small-group training intervention.
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