Customer Care

Contents:

• Introduction to your Course

• Understanding customer service from a client’s perspective

• Attitude and Aptitude – Definitions of attitude and aptitude

• Understanding the Four Personality Types

• Identifying Your Own Personality Type

• Determining your Personal Vision/Approach.

• Accountability – What is “The Choice”?

• Accountability – What is “The Choice”? (continued)

• The Reflective Diary

• Consider Your Power

• Meeting, Greeting, and Cultural Awareness

• Communication Starts with the Ability to Listen

• Positive Speech

• Professional Acknowledgements

• Identifying the Hard Skills Required for the Job

• Identifying the Hard Skills Required for the Job (continued)

Outcome:

At the end of this workshop learners will have mastered the art of communicating positively and without barriers, and be able to effectively assist and support customers to their business.