At the end of this workshop learners will have mastered the art of communicating positively and without barriers, and be able to effectively assist and support customers to their business.
DurationContents:
Introduction to your Course
Understanding customer service from a client’s perspective
Attitude and Aptitude – Definitions of attitude and aptitude
Understanding the Four Personality Types
Identifying Your Own Personality Type
Determining your Personal Vision/Approach.
Accountability – What is “The Choice”?
Accountability – What is “The Choice”? (continued)
The Reflective Diary
Consider Your Power
Meeting, Greeting, and Cultural Awareness
Communication Starts with the Ability to Listen
Positive Speech
Professional Acknowledgements
Identifying the Hard Skills Required for the Job
Identifying the Hard Skills Required for the Job (continued)
Outcome:
At the end of this workshop learners will have mastered the art of communicating positively and without barriers, and be able to effectively assist and support customers to their business.
Staff Training is a SETA Accredited soft skills training company with more than 60 workshops on offer. Your venue or ours or virtual - our training is available nationally.
SETA accredited workshops and learnerships, Super Sessions or online learning, Staff Training has been providing South Africa with more than 60 types of training solutions for over 20 years.
Our strength lies in our ability to make workshops relevant, interesting and entertaining, whilst providing you with both pre and post workshop options to ensure sustainability of learning.
Identify and solve problems related to customer satisfaction and the performance of customer service
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