At the end of this workshop learners will have mastered the art of communicating positively and without barriers, and be able to effectively assist and support customers to their business.
DurationContents:
Introduction to your Course
Understanding customer service from a client’s perspective
Attitude and Aptitude – Definitions of attitude and aptitude
Understanding the Four Personality Types
Identifying Your Own Personality Type
Determining your Personal Vision/Approach.
Accountability – What is “The Choice”?
Accountability – What is “The Choice”? (continued)
The Reflective Diary
Consider Your Power
Meeting, Greeting, and Cultural Awareness
Communication Starts with the Ability to Listen
Positive Speech
Professional Acknowledgements
Identifying the Hard Skills Required for the Job
Identifying the Hard Skills Required for the Job (continued)
Outcome:
At the end of this workshop learners will have mastered the art of communicating positively and without barriers, and be able to effectively assist and support customers to their business.
Staff Training is a SETA Accredited soft skills training company with more than 60 workshops on offer. Your venue or ours or virtual - our training is available nationally.
SETA accredited workshops and learnerships, Super Sessions or online learning, Staff Training has been providing South Africa with more than 60 types of training solutions for over 20 years.
Our strength lies in our ability to make workshops relevant, interesting and entertaining, whilst providing you with both pre and post workshop options to ensure sustainability of learning.
A training programme for Call Centre staff who need to improve their customer service and telephone skills.
This course is designed to upskill receptionists and frontline personnel to be highly professional. All frontline staff such as receptionists, relief receptionists and telephony personnel will benefit from the practical information and approach to this all important position.
Customer Service course is offered by Malaikas Education & Resourcing Consultants. A commitment for uncompromised service excellence to empower our people at grass roots, and companies through premier consultancy services, quality education and training, and recruitment services that exceed our cli...
The customer is king’ may be an old cliché yet it is still widely used when dealing with customer service excellence. Without the customer, there is no business, hence, for any business to succeed it needs to develop a customer service excellence culture.
This Call Center Training course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard.
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