Customer Care & Communication Skills

Our Mission

• To make a difference to older people across Herefordshire and Worcestershire by promoting connections, enabling seamless access to advice, support and services and through awareness raising and advocacy.

Our Strategic Aims

To Promote Positive Attitudes to Ageing. We will do this by

• Treating all older people fairly and with respect, recognising their different needs, choices and values

• Promoting the value of older people in their communities and to each other

• Increasing awareness of opportunities available to older people

• Enabling older people to influence strategic planning and service delivery

• Promoting the contribution older people can make through their involvement in service provision

• Identifying and developing new areas of activity and training for older people

Provision of Direct Support/Services. We will

• Provide information and support to older people through direct service provision of a consistently high standard

• Identify and develop new areas of activity to reflect needs and demands

• Continue to work with under-represented groups and other agencies to ensure that all older people receive the services and support to which all are entitled

• Develop and support partnerships within Herefordshire and Worcestershire to extend opportunities for service delivery

• Raise awareness of and to communicate the work of the Organisation

Raising Standards. We will support others

• Working with older people to develop high standards of care

• Working with older people to manage and maintain their high standards of care

• To ensure they treat older people with dignity and care