Customer Care & Sales Training Course

Sales and customer service are at the heart of the success of any organisation so it is well worth having great sales and customer service teams. Our highly experienced and knowledgeable trainers deliver high quality sales training courses which have been shown time and time again to make the crucial difference to your sales success and enhance your team's sales and profit margins. 

What you'll learn

• Understand the key concepts and overall architectural scope of records and document management
• Develop business cases and business requirements for records management systems
• Identify the business drivers for improving document and records management in their organisations
• Determine how document and records management can be implemented across their organisations

Day 1

Unit    Course Title

• 1    Programme Introduction
• 2    Sales - Field & External
• 3    Sales - Telephone
• 4    Customer Services & Sales Support

Day 2

Unit    Course Title

• 6    Lead and Manage
• 7    Communicaiton & Presentation