Each one of us serves customers, providing a positive customer service to customers is crucial and creating opportunities for repeat business is is important.
Each one of us serves customers, providing a positive customer service to customers is crucial and creating opportunities for repeat business is is important.
The Customer Care Service course will look at all types of customers and how to serve them better and improve ourselves in the process. Participants will be provided a strong skill set including face-to-face dealing, over the phone techniques, dealing with difficult customers, and generating return business.
Objective:
Each one of us serves customers, providing a positive customer service to customers is crucial and creating opportunities for repeat business is important.
This Customer Care Services course is designed to equip and improve ourselves. Participants will be provided with the basic skills set and knowledge required for front line staff to handle customer contacts by phone, email and face-to-face dealing, over the phone techniques with difficult customers, and generating return business successfully.
Training Benefits
NobleProg is an international training and consultancy group, delivering high quality courses to every sector, covering: Cyber Security, Artificial Intelligence, IT, Management, Applied Statistics.
Over the last 17 years, we have trained more than 50,000 people from over 6000 companies and organisations.
Our courses include classroom (both public and closed) and instructor-led online giving you choice and flexibility to suit your time, budget and level of expertise.
We practice what we preach – we use a great deal of the technologies and methods that we teach, and continuously upgrade and improve our courses, keeping up to date with all the latest developments. Our trainers are hand picked and have been through rigorous checks and interviews, and all courses are evaluated by delegates ensuring continuous feedback and improvement.
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