Customer care is more than just good manners. It involves developing procedures and policies to make customers’ lives easier. This ranges from anticipating a customers’ needs to knowing how to defuse a confrontation, all in order to maintain the customer relationship.
DurationCustomer care is more than just good manners. It involves developing procedures and policies to make customers’ lives easier. This ranges from anticipating a customers’ needs to knowing how to defuse a confrontation, all in order to maintain the customer relationship and protect your organisation’s reputation. Elite’s Customer Care Training courses in Northern Ireland have been designed to address all of these needs.
Our Customer Care Training in Northern Ireland is designed for staff who interact with customers via telephone or face-to-face. During the course delegates complete a series of practical exercises aimed at demonstrating the responsibilities of all staff members to deliver exceptional customer service. Learning mechanisms include scenario-based case studies of ‘typical customer interactions’, discussion sessions and self-reflection.
The design of bespoke scenarios relevant to the organisation produce the best results and ensure delegates can instantly apply their training to realistic workplace situations.
Course Content:
Based in Belfast, Northern Ireland, Elite Training has been delivering top quality Soft Skills Training since 1994. We offer PRINCE2, Institute of Leadership and Management (ILM) leading to ILM Accreditation in ILM Level 3 and ILM Level 5, Customer Care, Time Management and a wide variety of other Management Training. Our hands-on Corporate Training can provide your company with the right skills to create a more effective and efficient working environment.
As one of the top business training companies in Northern Ireland, we have almost 30 years of experience in helping people to achieve their full potential. Our philosophy is that corporate training must be engaging and fun, to provide delegates with a wealth of valuable business skills that can be taken back to the workplace.
Rather than merely focus on academic models, our pragmatic skill-building approach guides delegates through work-based scenarios, which address key issues that are relevant to you. With our experienced and accredited tutors, our delegates will always be provided with encouraging and honest feedback.
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support. In this role, you’ll train to be an advocate of customer service, acting as a referral point for dealing with more complex or technical customer requests, complaints and queries.
In our present business world of continuous changes and led by new technologies, companies need to understand and adapt their services and marketing methods to their clienteles’ expectation and individual market requirements.
Maybe you should look at an Apprenticeship in Customer Service. Key responsibilities of apprentices may include dealing with customer information requests and solving their problems. Develop a clear and professional manner to answer calls and emails while representing the organisations professional...
This is a Level 2 Customer Services Qualification. This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations.
The telephone is still one of the most cost effective and powerful business tools available for maintaining and increasing a customer base. Every time you pick up that telephone at work whether incoming or outgoing you can win or lose business.
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