Develop the tools to put your customers at the centre of all you do with training on how to build positive experiences and increase brand loyalty.
Course Information
Putting your customer at the centre of every business decision will completely transform their interaction with you. Get insight into every step of the customer journey and tailor the experience in order to create memorable touchpoints and lasting relationships.
Transition your organization, business, or team towards a more customer-focused mindset
Tailor positive customer experiences and increase loyalty
Attract new business by delivering at the highest level possible
Who should enrol?
Entrepreneurs
Marketers
Business owners looking for a new edge
Ab2 Institute of Accounting provides finance qualifications, masterclasses, and short courses to both aspiring accountants and established industry professionals.
Founded in 2018, we exist to fill the gap in the accounting training market. Using the latest technology and education principles, we equip our students with not only accounting and bookkeeping fundamentals, but a solid foundation for both local and international careers.
Through our global talent solutions provider, TOA Global, we’ve assisted many of our students by connecting them with our extensive network of corporations in Australia, New Zealand and North America.
Our mission is to accelerate professional capabilities by elevating our students’ knowledge and performance, ensuring true comprehension and salary growth for individuals and highly skilled specialists for businesses, with both gaining a competitive edge and growth.
Mission, Vision & Values:
While it’s true that technology opens the doors for thousands of our students across the globe, we are mindful that there’s no algorithm for inspiration.
That’s why we exclusively employ instructors with practical experience and a devotion to the world of accounting.
The result?
Whether you’re looking to build on an already solid skill set or start your journey from scratch, you’re able to leverage the expertise of some of the best in the business (while learning from anywhere at any time).
Help your team to assist in the implementation and creation of policies and procedures, recipes, improve staff workflow and efficiency during service, team management for managers, or shift supervisors.
As a certified customer service professional, you’ll be ready to apply for roles and promotions in the events, hospitality, or tourism industry. Set your sights on a customer-facing position in hotels, restaurants, resorts, cruise ships, retail stores, call centres, and beyond.
Get the skills necessary to effectively and professionally communicate with your customers. The BSB30215 Certificate III in Customer Engagement is a popular course with those committed to going above and beyond to deliver the best customer experiences.
This course gives managers a clear approach to manage customer service in a professional way that meets customer needs while using an appropriate level of resources.
Each and every one of us serves customers, whether we realise it or not. Maybe you’re on the front lines of a company, serving the people who buy your products.
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