Now, more than ever, organisations need to reflect a new business era. Customers have changed fundamentally since the pandemic, making more informed choices about where they spend their money, based on integrity and ease of use.
DurationNow, more than ever, organisations need to reflect a new business era.
Customers have changed fundamentally since the pandemic, making more informed choices about where they spend their money, based on integrity and ease of use.
Our training will focus your staff on how to increase sales and service levels by treating customers as they want to be treated – like the individuals they are.
Sterling Training delivers amazing management, sales, soft skills and trainer training to ambitious local and global organisations. Our techniques are constantly evolving, but remain rooted in one key principle: learner-centred training with practical, real-world application.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the c...
This training course is for customer services personnel, receptionists, telephonists, administrators and anyone who deals with the public, either face-to-face or on the phone.
This course provides ways to add value to customer relationships, exceed customer expectations and protect companies’ brand by delivering outstanding customer service.
This fast-moving, highly interactive Customer Service Excellence training course draws upon the very latest thinking, tools, and research into customer behaviours and the psychology of buying to enable attendees to fully understand what is required to ensure their customers.
This qualification covers the principles of customer service including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.
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