Are you after a practical course to complement your existing skillset? Our Customer Experience courses will expand your expertise in a social and interactive learning environment with regular classmate interactions, weekly live video sessions, and on-demand private consultations with your mentor.
DurationAre you after a practical course to complement your existing skillset? Our Customer Experience courses will expand your expertise in a social and interactive learning environment with regular classmate interactions, weekly live video sessions, and on-demand private consultations with your mentor.
We are a community-led and purpose-driven education company. Our mission here at Academy Xi is to transform the world through education by empowering a community of changemakers with the skills to create waves of change and build a future-ready career or business.
We’re driven by a keen sense of responsibility to improve the world around us. Inherently, everything we do is to create a ripple effect of positive change in the lives of our students, instructors, partners, and tribe.
Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need. This skill set includes following infection prevention and control policies and procedures, imple...
The Professional Telephone Skills training focuses on developing your telephone etiquette to ensure you have a positive attitude when speaking with your customers.
It is critically important to deliver a top level professional service to customers. Even when a customer’s needs cannot be met, it is crucial that their expectations be managed. Participants will also learn how to set positive experiences for customers which are proven to increase customer reten...
The course focuses on teaching your call center agents to make an impact with their clients on a personal level.
This course has either written or oral supervised assessment. Students will require access to Skype video chat for assessment purposes.
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