Are you after a practical course to complement your existing skillset? Our Customer Experience courses will expand your expertise in a social and interactive learning environment with regular classmate interactions, weekly live video sessions, and on-demand private consultations with your mentor.
DurationAre you after a practical course to complement your existing skillset? Our Customer Experience courses will expand your expertise in a social and interactive learning environment with regular classmate interactions, weekly live video sessions, and on-demand private consultations with your mentor.
We are a community-led and purpose-driven education company. Our mission here at Academy Xi is to transform the world through education by empowering a community of changemakers with the skills to create waves of change and build a future-ready career or business.
We’re driven by a keen sense of responsibility to improve the world around us. Inherently, everything we do is to create a ripple effect of positive change in the lives of our students, instructors, partners, and tribe.
Our hands on Customer Service Training courses will help you to provide a unique customer experience by anticipating your customers’ needs and exceeding their expectations. In this soft skills training course for customer service you’ll learn how to create fabulous first impressions, cement...
This workshop is designed specifically for those who are on the front line, those who are the main interface between the organisation and their clients or public. Those who have recently benefited include: Switchboard Operators, Secretaries, Administration Assistants, ‘Help Desk’ Operators, Rec...
It is critically important to deliver a top level professional service to customers. Even when a customer’s needs cannot be met, it is crucial that their expectations be managed. Participants will also learn how to set positive experiences for customers which are proven to increase customer reten...
Our phone etiquette training enables participants to handle telephone call more professionally. Our phone skills training helps people to understand the needs of customers and use the phone in an effective way
This course gives managers a clear approach to manage customer service in a professional way that meets customer needs while using an appropriate level of resources.
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