Learn how to interact with customers as well as respond to complaints, gain knowledge about products and services so you have the confidence to provide information to customers in-person and by phone.
DurationJoin us for 5 days of interactive learning on how to provide excellent customer service in a hospitality environment. Learn how to interact with customers as well as respond to complaints, gain knowledge about products and services so you have the confidence to provide information to customers in-person and by phone.
NZMA offers far more than education: We give hope. Inspiration. And motivation.
Whether you know what you want to study, or have no idea, we'll help you with the tools and support you need to start your journey.
We have smaller classes, which gives you more one-on-one time with your tutor - and more chance to get to know your classmates. And you'll find the tutors can adapt the way they teach to suit your learning style.
It's things like this that make many students big fans of NZMA. Drop in to a campus, see the smiling faces and see why NZMA could be the place for you.
Our 19-week prep course will give you a taste of working in the Customer Service field at no cost. Study with us to build your knowledge of these career paths now. Includes Unit Standard Credits towards NCEA.
To give participants the ability to deliver excellent customer service. To provide an understanding of the impact they have on their organisation’s reputation and the customer’s experience. Suitable for virtually anyone in your business who has dealings with your customers, both on the telephon...
This workshop covers: identifying your customers; what customer service is and isn’t; customer service in relation to internal and external customers; evaluating the customer service standards currently being practiced in the workplace; setting SMART goals to improve your customer’s service
The Professional Telephone Skills Training course teaches the participant fundamental communication skills like how to project professionalism over the phone.
Equip your staff with a ‘customer focused and can do attitude’ along with the self-assurance to deliver service excellence to a wide range of customers with professionalism, confidence and pride, even the more challenging or complaining ones! A win-win for your customers, your business and staf...
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