Learn how to interact with customers as well as respond to complaints, gain knowledge about products and services so you have the confidence to provide information to customers in-person and by phone.
DurationJoin us for 5 days of interactive learning on how to provide excellent customer service in a hospitality environment. Learn how to interact with customers as well as respond to complaints, gain knowledge about products and services so you have the confidence to provide information to customers in-person and by phone.
NZMA offers far more than education: We give hope. Inspiration. And motivation.
Whether you know what you want to study, or have no idea, we'll help you with the tools and support you need to start your journey.
We have smaller classes, which gives you more one-on-one time with your tutor - and more chance to get to know your classmates. And you'll find the tutors can adapt the way they teach to suit your learning style.
It's things like this that make many students big fans of NZMA. Drop in to a campus, see the smiling faces and see why NZMA could be the place for you.
In this fun and exciting customer service training course you will learn to recognise how your attitude impacts on your interactions, you'll learn how to apply techniques to generate repeat business, develop top-level telephone skills, learn how to deal with difficult customers.
Our 19-week prep course will give you a taste of working in the Customer Service field at no cost. Study with us to build your knowledge of these career paths now. Includes Unit Standard Credits towards NCEA.
Helping Your Organisation Reach Its Full Potential Through Effective Training. The Training You Need, The Results You Want. We help people and organisations reach their professional potential. We provide customised training solutions for companies and individuals.
We research logically and purchase emotionally. The better we can understand our customers, the better we can serve them. Discover who you are best set up to serve.
This workshop covers: identifying your customers; what customer service is and isn’t; customer service in relation to internal and external customers; evaluating the customer service standards currently being practiced in the workplace; setting SMART goals to improve your customer’s service
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