Customer Experience (CX)

Certified Customer Service Excellence course is offered by Master Trainers. We are training provider in Malaysia with a team of highly experienced training experts , coaches, consultants who are passionate in solving human capital and human resources problems, challenges and issue.

There has been no time in history when customers have had so much choice of where to get service and goods. The internet has revolutionised the market place: customers can research, purchase and review products and services from the comfort of their own home, or office.

Our trainings are customize to the needs of our clients in the various industries we serve. We offer the best customer experience and customer service training in malaysia tailored to your specific needs and expectations.

In today's rapidly changing and unpredictable economy, businesses continually strive to deliver consistent, positive customer experiences that align with their brand. Call centers play a crucial role in providing consumers with the support and guidance they need, making them an essential component ...

On 29 september 2018, sarawak energy berhad (seb) officially launched the customer service certification programme across 3 regions namely, western region (wr), central region (cr) and northern region (nr). This program was awarded to mrs management sdn bhd [mrs] (in partnership with swinburne univ...