Customer Experience Management

by SIM Singapore Institute Of Management Claim Listing

In today’s connected world, customers expect and demand easy access to accurate information. And to do that, they want the answer they need immediately.

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img Duration

2 Days

Course Details

In today’s connected world, customers expect and demand easy access to accurate information. And to do that, they want the answer they need immediately. With a strong customer service knowledge base, organizations will be more nimble to meet customers’ expectations and to deliver a positive customer experience.

This programme will give you the know-how to build an effective customer service knowledge base and provide ways to leverage on it.

Participants will be gain knowledge and skills from using key elements to build a sound customer service knowledge base. Understand the importance of a knowledge base to optimize on their customer experience interaction, an emerging strategy to raise your competitive advantage.

 

Learning Outcome:

  • Know the difference between customer experience management and customer relationship management
  • Create content and categorise information
  • Demonstrate ways to effectively use knowledge base
  • Analyse key industry trends in customer service knowledge base management
  • Central Branch

    41 Namly Avenue,, Central

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