In today’s connected world, customers expect and demand easy access to accurate information. And to do that, they want the answer they need immediately.
DurationIn today’s connected world, customers expect and demand easy access to accurate information. And to do that, they want the answer they need immediately. With a strong customer service knowledge base, organizations will be more nimble to meet customers’ expectations and to deliver a positive customer experience.
This programme will give you the know-how to build an effective customer service knowledge base and provide ways to leverage on it.
Participants will be gain knowledge and skills from using key elements to build a sound customer service knowledge base. Understand the importance of a knowledge base to optimize on their customer experience interaction, an emerging strategy to raise your competitive advantage.
Learning Outcome:
As one of Singapore's leading private education and lifelong learning institutions, SIM equips individuals and enterprises to be future-ready.
Founded on the initiative of the Economic Development Board in 1964, SIM has a solid track record in supporting manpower development for Singapore’s growth. Today, we remain fully committed to providing innovative, skills-based learning experiences and opportunities designed for higher education, professional development, and corporate excellence.
Our aim is to inspire, upskill and empower every learner – from individuals to enterprises and communities – to thrive in life and for life.
Learn the leading fundamentals and methodologies that a customer-oriented company takes to put the customer first - so that they keep coming back.
Customer Services course is offered by Asia Coaching Training.
Understand the knowledge and application skills in Service Excellence, with the mind set to go the extra mile in providing excellent service.
You need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles
Participants in this course will learn how to ask the appropriate questions and effectively determine what is vital to the callers, know how to use specific aspects of verbal communication such as tone, cadence, and pitch, realize the value of personalizing interactions and developing relationships
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