In today’s connected world, customers expect and demand easy access to accurate information. And to do that, they want the answer they need immediately.
DurationIn today’s connected world, customers expect and demand easy access to accurate information. And to do that, they want the answer they need immediately. With a strong customer service knowledge base, organizations will be more nimble to meet customers’ expectations and to deliver a positive customer experience.
This programme will give you the know-how to build an effective customer service knowledge base and provide ways to leverage on it.
Participants will be gain knowledge and skills from using key elements to build a sound customer service knowledge base. Understand the importance of a knowledge base to optimize on their customer experience interaction, an emerging strategy to raise your competitive advantage.
Learning Outcome:
As one of Singapore's leading private education and lifelong learning institutions, SIM equips individuals and enterprises to be future-ready.
Founded on the initiative of the Economic Development Board in 1964, SIM has a solid track record in supporting manpower development for Singapore’s growth. Today, we remain fully committed to providing innovative, skills-based learning experiences and opportunities designed for higher education, professional development, and corporate excellence.
Our aim is to inspire, upskill and empower every learner – from individuals to enterprises and communities – to thrive in life and for life.
This 2-day breakthrough session is designed to give participants a powerful new focus and equip them with a range of skills to create impact on customer’s satisfaction and gain customer loyalty.
Retaining existing customers and acquiring new customers are vital for all businesses. Good customer service retains existing customers and creates customer satisfaction. This would lead to increased sales and referrals.
Customer feedback is a great way for companies to improve their products and services. However, dealing with feedback, and in particular, complaints can be a very challenging part of anyone’s job. Great communication contributes to happy customers.
Service Excellence course is offered by SSDN Innovations.
Customer Services course is offered by Asia Coaching Training.
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