In today’s connected world, customers expect and demand easy access to accurate information. And to do that, they want the answer they need immediately.
DurationIn today’s connected world, customers expect and demand easy access to accurate information. And to do that, they want the answer they need immediately. With a strong customer service knowledge base, organizations will be more nimble to meet customers’ expectations and to deliver a positive customer experience.
This programme will give you the know-how to build an effective customer service knowledge base and provide ways to leverage on it.
Participants will be gain knowledge and skills from using key elements to build a sound customer service knowledge base. Understand the importance of a knowledge base to optimize on their customer experience interaction, an emerging strategy to raise your competitive advantage.
Learning Outcome:
As one of Singapore's leading private education and lifelong learning institutions, SIM equips individuals and enterprises to be future-ready.
Founded on the initiative of the Economic Development Board in 1964, SIM has a solid track record in supporting manpower development for Singapore’s growth. Today, we remain fully committed to providing innovative, skills-based learning experiences and opportunities designed for higher education, professional development, and corporate excellence.
Our aim is to inspire, upskill and empower every learner – from individuals to enterprises and communities – to thrive in life and for life.
A winning formula in a customer-centric business approach entails an essential combination of disciplines. The SMU Executive Certificate in Customer Strategy aims to proactively enhance the strategic mindset of participants to be future-ready in managing new and evolving customer profiles.
A positive customer experience (CX) can influence whether a consumer returns or goes elsewhere. A company's relationship with its consumers is about far more than boosting product ratings or lowering wait times.
Customer complaints are common and widespread in recent years, whether these complaints happen in public or private organizations. In UK alone, research done in 2015 found that complaints received on social media platforms have increased eight-fold compared against 2014.
Critical Elements of Customer Service course is offered by DSI Academy.
The programme will help participants to appreciate the importance of achieving excellent customer service daily. The programme will also emphasize the importance of a mindset change to become innovative in our pursuit of exceptional service.
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