A good customer experience leads to customer loyalty, customer referrals, pricing premiums, higher employee engagement, higher sales, growth and profits.
DurationA good customer experience leads to customer loyalty, customer referrals, pricing premiums, higher employee engagement, higher sales, growth and profits. CX Training is a Brisbane based training provider delivering solutions across white collar, blue collar, professional or retail sectors.
We’ll work with you to build skills, change behaviours and make a difference that your clients will love.
For those with remote teams or concerns about social distancing, we also offer tailored online (zoom) training which is intuitive, easy-to-use and which delivers a real workshop experience with breakout rooms, polling and genuine interactivity and engagement.
A good customer experience leads to customer loyalty, customer referrals, pricing premiums, higher employee engagement, higher sales, growth and profits.
CX Training is a Brisbane based training provider delivering solutions across white collar, blue collar, professional or retail sectors. We’ll work with you to build skills, change behaviours and make a difference that your clients will love.
For those with remote teams or concerns about social distancing, we also offer tailored online (zoom) training which is intuitive, easy-to-use and which delivers a real workshop experience with breakout rooms, polling and genuine interactivity and engagement.
Handle the most difficult customers with confidence and care—and build an unparalleled customer service reputation. Are you unsure how to handle angry customers? Finding your approach only escalates aggression?
Each and every one of us serves customers, whether we realise it or not. Maybe you’re on the front lines of a company, serving the people who buy your products.
It is critically important to deliver a top level professional service to customers. Even when a customer’s needs cannot be met, it is crucial that their expectations be managed. Participants will also learn how to set positive experiences for customers which are proven to increase customer reten...
This 1 day program provides customer service concepts, tools and techniques to enable you to provide outstanding customer service. With our expert trainers, learn how to leave a positive lasting impression by delivering great customer service.
This course explores the various aspects of this all-important role within an organisation. You will learn a number of skills to improve their capacity to service customer and client needs in an effective and professional manner.
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