A good customer experience leads to customer loyalty, customer referrals, pricing premiums, higher employee engagement, higher sales, growth and profits.
DurationA good customer experience leads to customer loyalty, customer referrals, pricing premiums, higher employee engagement, higher sales, growth and profits. CX Training is a Brisbane based training provider delivering solutions across white collar, blue collar, professional or retail sectors.
We’ll work with you to build skills, change behaviours and make a difference that your clients will love.
For those with remote teams or concerns about social distancing, we also offer tailored online (zoom) training which is intuitive, easy-to-use and which delivers a real workshop experience with breakout rooms, polling and genuine interactivity and engagement.
A good customer experience leads to customer loyalty, customer referrals, pricing premiums, higher employee engagement, higher sales, growth and profits.
CX Training is a Brisbane based training provider delivering solutions across white collar, blue collar, professional or retail sectors. We’ll work with you to build skills, change behaviours and make a difference that your clients will love.
For those with remote teams or concerns about social distancing, we also offer tailored online (zoom) training which is intuitive, easy-to-use and which delivers a real workshop experience with breakout rooms, polling and genuine interactivity and engagement.
The Calming Upset Customers course will teach you the skills to understand why customers get upset and the 10 steps you can take to help an upset customer.  There are also tips for Managers, to learn how to create an environment for customer satisfaction.
elephone sales are a highly effective and efficient medium of selling when done the correct way. You can close many deals by calling the right people, and even more if you have the proper telephone skills training in Brisbane.
Key to business success is excellence in customer and client service. By completing this customer service excellence training course, you will gain the knowledge and skills to ensure customers' expectations are met in the selling of products and provision of services.
This course gets your speaking skills up to a level of competence you and your company will be very happy with. Together you and your personal voice coach will thoroughly analyse and explore your vocal strengths and weaknesses.
Anyone wishing to develop their customer service skills in the workplace leading to more engaged and satisfied customers. Includes skills for handling difficult customers.
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