Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI).
DurationCustomer Experiences with Contact Center AI Training is aligned with the IBF Standards, UTAP Funded, Skills future credit claimable.
UP TO 70% subsidy for Singapore Citizens and Permanent Residents. Participants need to pay only 5% + GST to attend the training.
Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI).
You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.
Prerequisites
There are no hard pre-requisites for attending this workshop; however, Participants should have Google Cloud Product Fundamentals or have equivalent experience is desirable but not required Knowledge of a programming language such as Python or JavaScript For partners only:
Google Cloud Architect Professional Cloud Architect certification or equivalent experience
Some prior knowledge of interactive voice response systems or voice user interfaces
Our Bachelor of Information System (Honours) in Artificial Intelligence is aimed to cultivate artificial intelligence (AI) practitioners with the ability to implement various AI models and algorithms that lead to new technology in align with the development of industry revolution.
Introduction to Artificial Intelligence.
This course provides the participants with a high-level overview of concepts in artificial intelligence and its practical applications. The participants will develop a broad understanding of different approaches to artificial intelligence, including machine learning.
The AI course is able to give you insight into applying various approaches and algorithms to solve business problems through AI and ML.
Learn from the terminology, principles and the different types of artificial intelligence to its challenges and risks and its future.
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