Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI).
DurationCustomer Experiences with Contact Center AI Training is aligned with the IBF Standards, UTAP Funded, Skills future credit claimable.
UP TO 70% subsidy for Singapore Citizens and Permanent Residents. Participants need to pay only 5% + GST to attend the training.
Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI).
You'll also learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.
Prerequisites
There are no hard pre-requisites for attending this workshop; however, Participants should have Google Cloud Product Fundamentals or have equivalent experience is desirable but not required Knowledge of a programming language such as Python or JavaScript For partners only:
Google Cloud Architect Professional Cloud Architect certification or equivalent experience
Some prior knowledge of interactive voice response systems or voice user interfaces
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