Customer Facing Skills

About LaPD Solutions

Everyone at LaPD solutions is committed to helping large, small, public or private organisations develop their people to perform to their best because they feel valued. We believe that the relationship between an organisation and its people is that of a virtuous circle.

If the organisation truly cares and invests the time and money to develop its people, we ensure the organisation sees the performance change in the ROI. 

We believe in high-quality, measured, engaging and enjoyable training events where everyone joins in to make the learning environment a social chat-style event.

We are a team of independent consultants who are passionate about all they do in the world of learning, development and performance. We believe this means helping your people gain the skills, knowledge & understanding their roles require, enabling them to perform to the best of their ability not because they are told to, but because they want to.

Our Promises to You

“Show your people you care about them, and they will care about the work they do for you”

When we send you a quote for work, we say it is “all-inclusive”, we mean just that.         The price we quote includes all the development, materials, delivery/facilitation and all expenses, including travel and accommodation as necessary (plus VAT).  So when we quote “X” you pay “X”. It’s that simple.   

We guarantee our services. Again we like to keep things simple. If you are not happy with something, then neither are we. You tell us what went wrong, we investigate it, we get straight back to you, and between us, we put it right. Our reputation is perfect so far, and we aim to keep it that way. Great word of mouth is the best marketing we can have!

We support you and your people. When it comes to post-event support, we think we always go that extra mile. Our favourite saying is, “Our support doesn’t finish with the event”! What we mean is that if one of our attendees wishes to chat something through, we will do that.

We can’t give personal one-to-one coaching, as that is clearly a chargeable service, but an odd piece of advice even months later; then sure, give us a call, and we’ll chat. 

We will always be honest and tell you the truth, no matter how unwelcome that may be. “This” is why we get asked to come back repeatedly. We are professional and respectful but truthful.

You don’t pay us to tell you what you want to hear; you pay us to tell you what we honestly think and believe. (This is us using our Emotional Intelligence). 

We will offer you all the confidentiality you wish, so if, like some of our clients, you don’t want others to know we have worked with you, we will not mention your organisation. 

We would like to have the ability to publish your feedback and case study, but your people and organisational identity can remain confidential.