Customer Management: Banking

A person acquiring this qualification will be able to manage first-line managers in an organizational entity. First-line managers may include team leaders, supervisors, junior managers, section heads, and foremen.

The scope of generic management covers the following five domains: leadership, managing the environment, managing relations, managing knowledge, and the practice of management.

This qualification addresses each of these domains with generic competencies so that it allows the learning programme to be contextualized for specific sectors and industries.

Qualification:

• National Certificate: Generic Management (SAQA ID: 59201)

Target Market:

• Managers who have junior managers or team leaders reporting to them

Entry Requirements:

• Communication at NQF L4 and Mathematical Literacy at NQF L4