Customer Relation Executive Level 4 (Automotive sector)

Customer Relationship Executive Level 4 (Vehicle) is also known as Telecaller,Sales Support Executive, Customer Care Executive, Back end Sales Executive,Tele-calling Supervisor, Tele-calling Officer And Customer Calling Executive.

The individual should have good understanding of the vehicles, technical details about the vehicles, service schedules and process flow. Knowledge about statutory compliance and local market procedures, local customer preferences, geographic nuances and sales peculiarities is also required.

The individual should depict customer centricity in daily behaviour and should be able to talk and convince customers. A Customer Relationship Executive Level 4 is responsible for assisting and supporting sales function through telemarketing, activities such as generating sales prospects or leads through telemarketing, customer experience at the dealership showroom and supporting in their follow-ups.

The CRE is also responsible for supporting the Service function through follow-up calls for after-sales service.After completion of this course and passing exam (Governed by ASDC), students get Government of India certificate as a reward. Students also get On-Job-Training while training.