Customer Relations Management

by Robertson College Claim Listing

Learn the importance of customer service to any business and what differentiates e-commerce customer service from traditional customer service.

$150

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img Duration

10 Hours

Course Details

In this self-directed micro-course, students will learn how important customer service is to any business and e-business. Specifically, students will be able to differentiate between e-commerce customer service versus traditional customer service and will be able to describe the role of customer service in each stage of the purchase cycle.

 

Course Highlights:

Learners who successfully complete this course will be able to:

  • Describe the role of CSR for e-Commerce
  • Identify the difference between customer service for e-Commerce and traditional transactions
  • Identify associated costs of e-Commerce CSR in terms of budget/cost and opportunity costs
  • Describe the role of customer service in each stage of the purchase cycle
  • Downtown Branch

    10145 109 St NW #206, Downtown, Edmonton
  • South Portage Branch

    180 Main Street, South Portage, Winnipeg
  • Sunnyside Branch

    100 – 2912 Memorial Drive SE, Sunnyside, Calgary

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