Learn the importance of customer service to any business and what differentiates e-commerce customer service from traditional customer service.
DurationIn this self-directed micro-course, students will learn how important customer service is to any business and e-business. Specifically, students will be able to differentiate between e-commerce customer service versus traditional customer service and will be able to describe the role of customer service in each stage of the purchase cycle.
Course Highlights:
Learners who successfully complete this course will be able to:
How we work and make a good living is changing:
Students need the skills to be flexible and agile to navigate this changing workforce. We built our programs with that in mind.
At Robertson, you’ll get the most relevant training and up-to-date industry insights to thrive in a modern work environment. You’ll learn from industry-leading professionals who bring first-hand experience into the classroom.
Get career-ready in one year or less. We are the School of New Work.
Choosing the right career and the right college to trust with your education are important decisions to make on your journey to success. Learn about some of the services we offer that are designed to help you find a meaningful career.
Lifelong Career Services:
Our career development support doesn’t end once you graduate. All current students and graduates are able to connect with career services to create an employment search checklist, revise their resume and cover letter, prepare for interviews and gain tips on how to build their professional network.
Robertson Online or the Virtual Classroom:
At Robertson, you can choose to learn on your own schedule with our Robertson Online campus, or attend scheduled virtual lectures in our Virtual Classroom. You have the flexibility to decide which learning environment is best for you.
Instructor Support:
Whether you’re studying with Robertson Online or in our Virtual Classroom, you’ll learn from experienced industry professionals. You’ll have virtual support from your instructors through Brightspace, where you can book video appointments and use the instant messenger to ask questions. Visit the link below to learn about our Brightspace platform.
Financial Support:
Going to school is a big investment. Robertson strives to offer a variety of financial aid opportunities to ease the stress of payments and allow students to focus on their studies. Whether you’re studying online or on campus, our Financial Aid team is ready to help you succeed.
The Certificate in Client Service Excellence is designed to prepare you for the challenge. After the core courses and one elective, you will be equipped to deliver excellent client service and to promote and support a culture of client service excellence in your organization.
Understanding customer buying habits and lifestyle preferences help organizations make effective and profitable decisions. There is a vast amount of data that can be used to not only describe customers past and current buying behaviours, but also predict future ones. Â
Guest Service Agents are typically the first and last point of contact for hotel guests. Known as the face of the hotel, Front Desk Agents are responsible for providing a warm welcome, an efficient check-in and check-out process and promoting the property’s facilities and local area.
Everyone expects a great customer service experience, but how can you provide it? Come away from this program with a renewed understanding of how customer service excellence helps achieve customer satisfaction, loyalty and advocacy.
This course helps the trainees to recognize that customer service delivery is an individual response value, to understand how your own behaviour impacts the behaviour of others, to develop more confidence and skills as a problem-solver.
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