Every positive interaction you have with a customer helps build a strong relationship between your business and that customer. The opposite is true if the interaction is less than positive.
DurationEvery positive interaction you have with a customer helps build a strong relationship between your business and that customer. The opposite is true if the interaction is less than positive.
In fact, the quickest way to lose clients is to interact poorly with them – no matter how good your product, they'll take their business elsewhere. The Customer Relationship Building short course is designed to equip you with the hard and soft skills to build and manage positive relationships with your customers.
It will show you how to improve your customers’ experience and how to ensure everyone in your organisation prioritises customer relationship building.
Wondering how you can get that next job, reach the next career level? Managers want enhanced performance. CEOs want bottom line improvements and a return on their investment.
HR Managers want to employ and promote the best person for the job. They are looking for qualified people who have equipped themselves with the tools they need to perform.
This practical and enjoyable program will equip staff with the knowledge, awareness and practical skills needed to communicate professionally and enthusiastically towards customers.
This course is a combination of the best we have to offer in Customer Service and Call Centre skills. We have combined our Customer Centric Employee Course and our Telephone Skills for Call Centres to give a powerful vitamin boost of essential knowledge and skills for anyone working in a high-stres...
Effective mentoring and coaching skills are the drivers of any successful workplace training and development programme. In today’s workplace, these essential skills contribute to building stronger organisations that are equipped with resources to strive for work performance and enhanced job skill...
Call Centre Services course is offered by Perfect Choice Training. We offer our services Nationwide as well as Sub- Saharan Africa by our experienced instructors who bring with them the knowledge and working background necessary to train your staff.
Good telephone techniques are essential for any business that communicates with customers, suppliers, or partners over the phone. The way a business handles phone calls can create a positive or negative impression of its professionalism, competence, and customer service.
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