Every positive interaction you have with a customer helps build a strong relationship between your business and that customer. The opposite is true if the interaction is less than positive.
DurationEvery positive interaction you have with a customer helps build a strong relationship between your business and that customer. The opposite is true if the interaction is less than positive.
In fact, the quickest way to lose clients is to interact poorly with them – no matter how good your product, they'll take their business elsewhere. The Customer Relationship Building short course is designed to equip you with the hard and soft skills to build and manage positive relationships with your customers.
It will show you how to improve your customers’ experience and how to ensure everyone in your organisation prioritises customer relationship building.
Wondering how you can get that next job, reach the next career level? Managers want enhanced performance. CEOs want bottom line improvements and a return on their investment.
HR Managers want to employ and promote the best person for the job. They are looking for qualified people who have equipped themselves with the tools they need to perform.
This qualification is intended for persons who already work as Call Centre and/or Business Process Outsourcing agents or who wish to join the Call Centre and/or Business Process Outsourcing industry.
Identify and solve problems related to customer satisfaction and the performance of customer service
Customer Care Fundamentals course is offered by Jaylee Group. Join thousands of successful and high-flying entities, individuals, groups and communities that continue to benefit from our customized training and development programmes.
The Professional Telephone Etiquette and Voice Etiquette training course focusses on modern telephone management skills and effective communication skills. “There is no accomplishment so easy to acquire as politeness, and none more profitable.” George Bernard Shaw
This Call Center Training course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard.
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