Customer Relationship Management

by Centennial College Claim Listing

Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intellige

Price : Enquire Now

Contact the Institutes

Fill this form

Advertisement

Centennial College Logo

img Duration

Please Enquire

Course Details

Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence.

CRM software will be used to illustrate several client-facing business processes: lead management and the prospect qualification process; sales process management, campaign management and the execution of post-conversion service.

The course emphasizes the methods of accessing intelligence, team collaboration, performance measurement and continuous improvement though analytical feedback. Corporate examples/scenarios will be used to illustrate best practices. Aligning business activities around the customer/client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data.

Methods of analyzing and interpreting this data will be investigated; analysis and queries will be executed. Corporate examples will be used to emphasize the importance of identifying the business objective and selecting an appropriate technique. Course content will be delivered using lectures and demonstration, assigned cases and readings, review of relevant web sites and the use of selected technologies.

  • Toronto Branch

    941 Progress Ave, Toronto

Check out more CRM (Customer Relationship Management) courses in Canada

VCC (Vancouver Community College) Logo

Customer Relationship Management

In this course students are introduced to the key approaches and strategies used in Customer Relationship Management (CRM).

by VCC (Vancouver Community College) [Claim Listing ]
Thinkcloudly Learning Institute Logo

Salesforce Certification (Salesforce Training Course)

In this dynamic Salesforce Certification Training Course, we dive deep into the heart of cutting-edge technologies that drive today’s business landscapes.

by Thinkcloudly Learning Institute [Claim Listing ]
Canadian Management Centre Logo

Becoming a Trusted Advisor: How to Develop More Valuable Customer Relationships

This workshop shows you the principles and practices of moving from being just a service provider to becoming a trusted advisor and a highly valued business partner.

by Canadian Management Centre [Claim Listing ]
Bilginc IT Academy Canada Logo

Salesforce Associate Foundation Training

This course provides foundational Salesforce knowledge including understanding what a Customer Relationship Management platform is, how its used and what business needs it solves, and how the Salesforce product suite can be used to transform and automate business teams and processes.

by Bilginc IT Academy Canada [Claim Listing ]
Institute of IT Training Canada Logo

Salesforce QA

Our Salesforce Software Quality Assurance Bootcamp will teach you from the basics to the advanced knowledge and understanding of Salesforce Quality Assurance and manual software testing needed to start a career as an intermediate QA analyst or QA analyst.

by Institute of IT Training Canada [Claim Listing ]

© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy