Students will be introduced to theories, principles, strategies, initiatives and resources to establish, maintain and project successful customer relationships in a growing business enterprise.
Students will be introduced to theories, principles, strategies, initiatives and resources to establish, maintain and project successful customer relationships in a growing business enterprise.
Course content is derived from a variety of resources regarding the value of customer relationship management, customer data portfolio analysis, and awareness and respect for customer intimacy and loyalty. Through lecture and projects, students will acquire and develop analytical thinking skills.
Welcome to CSI! Computer Systems Institute (CSI) is a dynamic institution providing career-focused high-quality programs designed to enhance job opportunities for our graduates and provide a skilled workforce for the community.
We strive to achieve this by employing qualified and enthusiastic professionals who create a stimulating learning environment and deliver effective career development services.
Founded in 1989 with the goal of bridging the gap between employers and a shortage in IT professionals by providing training to students and connecting them with employers.
Today, CSI is much more: It has grown, student services continue to develop and the opportunities available to students are greater than ever. CSI offers a diverse range of courses, including business, hospitality, customer service, computer science, and healthcare.
CSI has six campuses across Illinois and Massachusetts (Allston, Charlestown, Worcester, Chicago, Lombard, and Skokie).
Through new partnerships with local colleges, employers and organizations CSI continues to grow and expand its opportunities for students. CSI’s focus on helping students gain the academic skills, knowledge, and support they need to reach their personal and professional goals is stronger than ever.
CSI Vision:
To build a community where transformative experiences help each student reach their full potential.
CSI Mission:
We empower students to realize their career and academic goals by providing industry-relevant education through:
Career-focused academic programs
Practical application of learned content
Student-centered services and activities
Comprehensive career services
This is a one-week, 3 full day, comprehensive Flow course that is an alternative to the Salesforce® Automate No-Code Solutions Using Flow (ADX301) course. This class is designed for experienced Salesforce Administrators with little or some Flow experience who want to really get good with Flow.
This course will not only introduce students to the fundamentals of CRM, but will also add an additional layer of information by examining the social elements needed to understand data derived from social networks like Facebook, Twitter and LinkedIn.
Our goal is to help you use CRM to fuse your technology, process, and people together - uniting them into a cohesive whole focused on customers - and, in the process, igniting a spark that will transform your entire culture.
This course takes a strategic approach to the study of Customer Relationship Marketing, providing students with the knowledge to plan, manage, and assess a CRM program from a non-technical perspective.
How you lead your team matters. As Sales Leader, you’re responsible for the sales culture in your company. If you have a great sales culture, you’re probably hitting your numbers and having fun doing it.
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