In this course students are introduced to the key approaches and strategies used in Customer Relationship Management (CRM).
DurationIn this course students are introduced to the key approaches and strategies used in Customer Relationship Management (CRM).
Students learn the importance of data analysis and how it is used to to improve business relationships with customers by focusing on customer retention to increase sales growth. Topics include customer profiling, market segmentation, customer service, retention, relational databases and CRM software.
Located in the heart of Vancouver, British Columbia, VCC helps students gain skills and knowledge to make a difference in the world.
Customer Relationship Management (CRM) is a comprehensive course that delves into the principles, strategies, and techniques involved in designing and managing exceptional customer experiences.
In this dynamic Salesforce Certification Training Course, we dive deep into the heart of cutting-edge technologies that drive today’s business landscapes.
This workshop shows you the principles and practices of moving from being just a service provider to becoming a trusted advisor and a highly valued business partner.
This course provides foundational Salesforce knowledge including understanding what a Customer Relationship Management platform is, how its used and what business needs it solves, and how the Salesforce product suite can be used to transform and automate business teams and processes.
Our Salesforce Software Quality Assurance Bootcamp will teach you from the basics to the advanced knowledge and understanding of Salesforce Quality Assurance and manual software testing needed to start a career as an intermediate QA analyst or QA analyst.
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