Customer Relationship Management (CRM)

You don’t have to do it alone. Acquire knowledge and master the software tools with iDynamics legendary support team and professional trainers.

Gain Insight Into Your Customers with NetSuite CRM. NetSuite’s Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time, 360-degree view of your customers.

NetSuite CRM provides a seamless flow of information across the entire customer lifecycle—from lead all the way through opportunity, sales order, fulfillment, renewal, upsell, cross-sell and support. In addition to offering traditional CRM capabilities such as SFA, customer service management and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated ecommerce capabilities.

Benefits

• Streamlines lead-to-cash processes.
• Elevates productivity across the organization with a 360-degree view of customers.
• Improves sales performance through forecasting, upsell and commission management and more.
• Helps you manage global sales and services organizations. 

Why Choose Us?

Software Training

• We hold regular training, from product knowledge to information on regulatory changes

Ticketed Support System

• Every support request either via call or email would be recorded and tracked till completion

Important Notifications

• We'll update you whenever there is a critical software update or any regulatory changes that would affect you.

Training

• It’s no secret-technology is rapidly increasing and companies that want to provide the best customer support and service need to continuously and seamlessly adapt to new software offerings. When the organization is adopting a new software, or adapting to a greater capacity, employees can only be as effective as their training when it comes to utilizing these software programs effectively. Learning with no resistance is very crucial and so is the engagement in training. 
• As part of an overarching change strategy, the training program also needs to be highly relevant to employees needs and specific to employees’ roles. Simply telling them about the new software is a sure-fire way to fail!. On our part, making sure our trainers are capable of delivering and answering any related question to the new software and how it can impact various aspects of your employees’ roles and your business processes.
• Completion of training with acknowledgement with purpose and satisfaction, with syllabus forms to be signed off is the duty of the trainers. This is the blueprint for everything that will follow and lead the way to building the most effective new software implementation for your teams.