Customer Relationship Management (CRM)

IMTC is a multinational corporate training provider based in the heart of Kuala Lumpur – Malaysia and operates worldwide. Besides in-house training and executive coaching,

IMTC offers a wide range of online courses and face-to-face training programs throughout the year in 30 different cities around the world including Istanbul, Dubai, London and other cities.

IMTC is considered the best training provider in Malaysia by many local and international organizations for which IMTC has been trusted to develop the skills of their employees for many years.

Approach

Our approach to training is based on 4 main pillars:

• Responding rapidly to market needs by offering a wide range of practical, pragmatic and ‘real’ training programs along the year in 30 cities.

• Hiring certified, experienced and highly educated trainers who are measured against strict criteria of competencies and behaviours, intellectual capacities and real life experiences.

• Pairing academic knowledge with industry experience and constantly tracking the latest trends and emerging best practices to ensure that all learning materials are are up-to-date, relevant, and rich.

• Thriving for continuous improvement and higher level of client satisfaction.