Customer Relationship Management (CRM) is a vital key to maintain and create relationships, with customers and simultaneously meet and exceed the customers’ needs.
DurationCustomer Relationship Management (CRM) is a vital key to maintain and create relationships, with customers and simultaneously meet and exceed the customers’ needs.
Primarily, this CRM course is designed to help your business to create a strategic plan to become a customer-driven company.
This CRM course aims particularly at providing participants with the knowledge, concepts, skills, and tools of customer relationship management necessary to manage customer service and build a long-lasting relationship with the customer.
Attendees of this interactive programme will learn the uses and objectives of CRM systems.
IMTC is a multinational corporate training provider based in the heart of Kuala Lumpur – Malaysia and operates worldwide. Besides in-house training and executive coaching,
IMTC offers a wide range of online courses and face-to-face training programs throughout the year in 30 different cities around the world including Istanbul, Dubai, London and other cities.
IMTC is considered the best training provider in Malaysia by many local and international organizations for which IMTC has been trusted to develop the skills of their employees for many years.
Approach
Our approach to training is based on 4 main pillars:
Responding rapidly to market needs by offering a wide range of practical, pragmatic and ‘real’ training programs along the year in 30 cities.
Hiring certified, experienced and highly educated trainers who are measured against strict criteria of competencies and behaviours, intellectual capacities and real life experiences.
Pairing academic knowledge with industry experience and constantly tracking the latest trends and emerging best practices to ensure that all learning materials are are up-to-date, relevant, and rich.
Thriving for continuous improvement and higher level of client satisfaction.
As with many significant undertakings, undergoing a crm review (even simply considering its implementation) requires learners to analyze technical and complicated systems. This two days course sorts through a myriad of information and brings you the basics you need to make a decision about the need
Supplier and customer relationship management are offered by mcpolycc. Break into a new field like some information technology or data science. No prior experience support necessary. Break into a new field like some information technology or data science. No prior experience support necessary.
The customer relationship management or crm program is specifically proposed on the theoretical and practical knowledge of a combination of strategy and technology designed and compiled specially for use by organizations or individuals to manage interactions with customers to build long-term relati...
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