Customer Relationship Management (CRM) Certification Training Course

With the onset of building a relationship with the customer, it is very important to record the information in a manner it is readily available. This customer relationship management (CRM) certification training course equips you to understand and apply the aspects of the CRM and manage the relationship well.

The business demands critical follow up and customers definitely appreciate an individual go the extra mile to serve them. This training ensures greater insight to empower the participants in learning the different mechanisms of the CRM and have high level of customer satisfaction.

This Zoe training course will enable the individual to support the customer with all the details readily available in the Customer Relationship Management System and ensure a fact-based interaction.

Course Objectives:

Upon completing this Customer Relationship Management (CRM) Certification Training Course successfully, participants will be able to:

• Recognize why Customer Relationship Management (CRM) system is essential
• Know the best practices of CRM implementation
• Explain the value generated by using the customer relationship management tool
• Support teams and individuals to strategize and set key milestones for using the CRM
• Determine the benefits of using a CRM system
• Application of the CRM system
• Support the customer by using the CRM
• Apply the learnings to enhance customer service, sales and marketing
• Document the interactions with the customer to follow through