With the onset of building a relationship with the customer, it is very important to record the information in a manner it is readily available.
DurationWith the onset of building a relationship with the customer, it is very important to record the information in a manner it is readily available. This customer relationship management (CRM) certification training course equips you to understand and apply the aspects of the CRM and manage the relationship well.
The business demands critical follow up and customers definitely appreciate an individual go the extra mile to serve them. This training ensures greater insight to empower the participants in learning the different mechanisms of the CRM and have high level of customer satisfaction.
This Zoe training course will enable the individual to support the customer with all the details readily available in the Customer Relationship Management System and ensure a fact-based interaction.
Course Objectives:
Upon completing this Customer Relationship Management (CRM) Certification Training Course successfully, participants will be able to:
Global economics proves to us on a daily basis the organisational need for ‘fore-most’ and ‘leading’ talent in order to succeed in increasingly complex and competitive global markets. In order to achieve the ‘best’ possible result for organizations, developing the right talent is as much a necessity as hiring and retaining employees.
ZOE Talent Solutions is a global training and consulting firm that has been serving leading businesses in many countries. We specialise in capacity building and talent development solutions for individuals and organisations, through our highly customised courses and training sessions, in a wide array of disciplines.
Customers can get help and support from the SalesForce platform’s Service Cloud. This helps to retain customers while also increasing their satisfaction and trust.
Our goal is to help you gain maximum value from Salesforce by giving you the tools to expand use of the platform.
Make the most of digital CRM to deliver better results. You'll learn how to manage relationships with customers and build stronger communications. Improve your CRM campaign planning and understand key performance metrics. Gain the confidence to integrate your marketing activities effectively.
Our experienced trainers will empower your staff to accelerate revenue growth using powerful Salesforce tools
Salesforce Lightning is a sophisticated Salesforce feature. It is a component-based app development framework used to enhance the virtual interface of Salesforce apps in mobiles, smartphones, laptops, and desktops from anywhere in the world.
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