Customer Relationship Management (CRM) Certification Training Course

Name: Customer Relationship Management (CRM) Certification Training Course
Availability: InStock

by ZOE Talent Solutions

With the onset of building a relationship with the customer, it is very important to record the information in a manner it is readily available.

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Course Details

With the onset of building a relationship with the customer, it is very important to record the information in a manner it is readily available. This customer relationship management (CRM) certification training course equips you to understand and apply the aspects of the CRM and manage the relationship well.

The business demands critical follow up and customers definitely appreciate an individual go the extra mile to serve them. This training ensures greater insight to empower the participants in learning the different mechanisms of the CRM and have high level of customer satisfaction.

This Zoe training course will enable the individual to support the customer with all the details readily available in the Customer Relationship Management System and ensure a fact-based interaction.

Course Objectives:

Upon completing this Customer Relationship Management (CRM) Certification Training Course successfully, participants will be able to:

Recognize why Customer Relationship Management (CRM) system is essential
Know the best practices of CRM implementation
Explain the value generated by using the customer relationship management tool
Support teams and individuals to strategize and set key milestones for using the CRM
Determine the benefits of using a CRM system
Application of the CRM system
Support the customer by using the CRM
Apply the learnings to enhance customer service, sales and marketing
Document the interactions with the customer to follow through

Global economics proves to us on a daily basis the organisational need for ‘fore-most’ and ‘leading’ talent in order to succeed in increasingly complex and competitive global markets. In order to achieve the ‘best’ possible result for organizations, developing the right talent is as much a necessity as hiring and retaining employees.

ZOE Talent Solutions is a global training and consulting firm that has been serving leading businesses in many countries. We specialise in capacity building and talent development solutions for individuals and organisations, through our highly customised courses and training sessions, in a wide array of disciplines.

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