The CRM training course and lab provide knowledge on topics such as technology and data platform; organization and CRM; privacy and ethics consideration; CRM program measurements and tools; and social networking and CRM.
DurationLearn the skills of customer relationship management with the Customer Relationship Management-second edition course and lab. Lab simulates real-world, hardware, software, and command-line interface environments and can be mapped to any text-book, course, or training.
The CRM training course and lab provide knowledge on topics such as technology and data platform; organization and CRM; privacy and ethics consideration; CRM program measurements and tools; and social networking and CRM.
Learning Objectives
Learn the skills of customer relationship management with the Customer Relationship Management-second edition course and lab. Lab simulates real-world, hardware, software, and command-line interface environments and can be mapped to any text-book, course, or training.
The CRM training course and lab provide knowledge on topics such as technology and data platform; organization and CRM; privacy and ethics consideration; CRM program measurements and tools; and social networking and CRM.
New Horizons Central Integrated Learning takes students through all stages of the learning lifecycle to create a memorable learning experience. These effective learning solutions also allow managers to direct training in line with business objectives.
Students will be introduced to theories, principles, strategies, initiatives and resources to establish, maintain and project successful customer relationships in a growing business enterprise.
Our goal is to help you use CRM to fuse your technology, process, and people together - uniting them into a cohesive whole focused on customers - and, in the process, igniting a spark that will transform your entire culture.
This course takes a strategic approach to the study of Customer Relationship Marketing, providing students with the knowledge to plan, manage, and assess a CRM program from a non-technical perspective.
How you lead your team matters. As Sales Leader, you’re responsible for the sales culture in your company. If you have a great sales culture, you’re probably hitting your numbers and having fun doing it.
The course will emphasize quantitative analysis with support from qualitative techniques. Quantitative analysis will provide numerical support for making the business case for or making choices within CRM.
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