How you lead your team matters. As Sales Leader, you’re responsible for the sales culture in your company. If you have a great sales culture, you’re probably hitting your numbers and having fun doing it.
DurationHow you lead your team matters. As Sales Leader, you’re responsible for the sales culture in your company. If you have a great sales culture, you’re probably hitting your numbers and having fun doing it.
In 1990, under the direction of author Duane Sparks, The Sales Board and Action Selling were created. The company began with the question: Which selling skills have the greatest impact.
On sales productivity? “You can’t teach anyone 100 different things to focus on,” said Sparks. “You need to have a finite number of skill improvement areas to work on.”
The CRM training course and lab provide knowledge on topics such as technology and data platform; organization and CRM; privacy and ethics consideration; CRM program measurements and tools; and social networking and CRM.
This course will not only introduce students to the fundamentals of CRM, but will also add an additional layer of information by examining the social elements needed to understand data derived from social networks like Facebook, Twitter and LinkedIn.
Students will be introduced to theories, principles, strategies, initiatives and resources to establish, maintain and project successful customer relationships in a growing business enterprise.
Our goal is to help you use CRM to fuse your technology, process, and people together - uniting them into a cohesive whole focused on customers - and, in the process, igniting a spark that will transform your entire culture.
Customer Relations Management training is offered by Cohen and Klein Consulting. Cohen & Klein Consulting, Inc. has recognized the growing need for various customized education and training in the U.S. and abroad.
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