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Customer Sense Service Excellence Training

by DYNA Training (Pty) Ltd Claim Listing

Customer Sense Service Excellence Training Course is Offered by DYNA Training (Pty) Ltd.

Price : Enquire Now

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img Duration

1 Day

Course Details

Learning Outcomes:

  • Identify the level of service required to distinguish their organisation from others
  • Understand the value of the customer in terms of business profitability, growth, referrals and feedback
  • Recognise that anything that does not create value for the customer is simply creating unnecessary noise
  • Estimate the strength of their teams’ customer knowledge
  • Estimate their teams’ service skills
  • Estimate their teams’ experience in satisfying customers
  • Understand the basic characteristics and behaviours required to support excellent customer service
  • Understand what customers want and how they make purchasing decisions
  • Understand that service excellence requires excellence throughout the value chain
  • Realise that we are all essentially providers and receivers of service
  • Identify their position in the value chain
  • Identify how they can improve the level of service they offer within the chain
  • Identify moments of truth within their organisation
  • Share experiences of what can and has gone wrong in the past
  • Deal with dissatisfied customers constructively
  • Identify ways to prevent problems from reoccurring
  • Document best practice for satisfying customers

DYNA Training (Pty) Ltd est. 1976 is an award winning* provider of management and supervisory skills development programmes and learnerships throughout Southern Africa.

DYNA’s value proposition is unique in that it offers practical results driven training while at the same time addressing BBBEE and scorecard requirements.

View Detailed Profile

  • Walmer Branch

    orner 9th Ave & Main Road, Walmer, Port Elizabeth

  • Observatory Branch

    8 Fir Street, Black River Park D7 Collingwood Building, Observatory, Cape Town

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