Customer Sense Service Excellence Training

by DYNA Training (Pty) Ltd Claim Listing

Customer Sense Service Excellence Training Course is Offered by DYNA Training (Pty) Ltd.

Price : Enquire Now

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DYNA Training (Pty) Ltd Logo

img Duration

1 Day

Course Details

Learning Outcomes:

  • Identify the level of service required to distinguish their organisation from others
  • Understand the value of the customer in terms of business profitability, growth, referrals and feedback
  • Recognise that anything that does not create value for the customer is simply creating unnecessary noise
  • Estimate the strength of their teams’ customer knowledge
  • Estimate their teams’ service skills
  • Estimate their teams’ experience in satisfying customers
  • Understand the basic characteristics and behaviours required to support excellent customer service
  • Understand what customers want and how they make purchasing decisions
  • Understand that service excellence requires excellence throughout the value chain
  • Realise that we are all essentially providers and receivers of service
  • Identify their position in the value chain
  • Identify how they can improve the level of service they offer within the chain
  • Identify moments of truth within their organisation
  • Share experiences of what can and has gone wrong in the past
  • Deal with dissatisfied customers constructively
  • Identify ways to prevent problems from reoccurring
  • Document best practice for satisfying customers
  • Walmer Branch

    orner 9th Ave & Main Road, Walmer, Port Elizabeth
  • Observatory Branch

    8 Fir Street, Black River Park D7 Collingwood Building, Observatory, Cape Town

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