Customer Service and Call Centre Management

by Academy of York Claim Listing

Customer Service and Call Centre Management Course is Offered by Academy of York.

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img Duration

9 Months

Course Details

Course Overview:

  • Key principles of customer service
  • Factors affecting customer service
  • The importance of effective communication skills in customer service
  • The customer service professional
  • Client relations in a contact centre
  • Customer service, contact centres and client relations – dealing with customer problems and handling dissatisfied customers
  • Customer service, contact centres and client relations – building effective customer relationships
  • Randburg Branch

    280 Kent Avenue, Randburg, Johannesburg

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