The impact these interactions have on the wellbeing of your business and employees is critical and far reaching. This course allows everyone who works with customers to explore the challenges and opportunities of building amazing customer experiences.
DurationProgramme Overview
Everyone can remember times when they have received excellent customer service, and times when it has been terrible or careless. The impact these interactions have on the wellbeing of your business and employees is critical and far reaching. This course allows everyone who works with customers to explore the challenges and opportunities of building amazing customer experiences.
Course Benefits
Feel more confident in connecting with customers
Develop a toolkit to apply to different customer situations
Gain extra communication techniques
Competently manage difficult customer interactions.
Skills Taught:
Learn what drives our need for connection
Learn how to ‘read’ customers
How to establish trust quickly
Create an emotional connection between your business and your customer
Active listening – listening with empathy
Shifting your customer from ‘complainer’ to ‘promoter’.
We have been delivering training programmes to leading Nelson businesses since 2010. Your business and your people will grow and succeed with training.
We research logically and purchase emotionally. The better we can understand our customers, the better we can serve them. Discover who you are best set up to serve.
This workshop covers: identifying your customers; what customer service is and isn’t; customer service in relation to internal and external customers; evaluating the customer service standards currently being practiced in the workplace; setting SMART goals to improve your customer’s service
The Professional Telephone Skills Training course teaches the participant fundamental communication skills like how to project professionalism over the phone.
Customer expectations of service keep getting higher. This programme takes a practical yet light-hearted approach to the challenges of providing effective service. It coaches people in the important etiquette for dealing with customers and teaches useable skills in handling difficult situations...
Level 2: Retail, Customer Service & Sales Support Course is offered by MSL Training. If you have no experience or qualifications, or you’ve been out of study for some time, this is a great place to start.
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