Customer Service And Experience

Programme Overview

Everyone can remember times when they have received excellent customer service, and times when it has been terrible or careless.  The impact these interactions have on the wellbeing of your business and employees is critical and far reaching. This course allows everyone who works with customers to explore the challenges and opportunities of building amazing customer experiences.

Course Benefits

• Feel more confident in connecting with customers

• Develop a toolkit to apply to different customer situations

• Gain extra communication techniques

• Competently manage difficult customer interactions.

Skills Taught:

• Learn what drives our need for connection

• Learn how to ‘read’ customers

• How to establish trust quickly

• Create an emotional connection between your business and your customer

• Active listening – listening with empathy

• Shifting your customer from ‘complainer’ to ‘promoter’.