The impact these interactions have on the wellbeing of your business and employees is critical and far reaching. This course allows everyone who works with customers to explore the challenges and opportunities of building amazing customer experiences.
DurationProgramme Overview
Everyone can remember times when they have received excellent customer service, and times when it has been terrible or careless. The impact these interactions have on the wellbeing of your business and employees is critical and far reaching. This course allows everyone who works with customers to explore the challenges and opportunities of building amazing customer experiences.
Course Benefits
Feel more confident in connecting with customers
Develop a toolkit to apply to different customer situations
Gain extra communication techniques
Competently manage difficult customer interactions.
Skills Taught:
Learn what drives our need for connection
Learn how to ‘read’ customers
How to establish trust quickly
Create an emotional connection between your business and your customer
Active listening – listening with empathy
Shifting your customer from ‘complainer’ to ‘promoter’.
We have been delivering training programmes to leading Nelson businesses since 2010. Your business and your people will grow and succeed with training.
To give participants the ability to deliver excellent customer service. To provide an understanding of the impact they have on their organisation’s reputation and the customer’s experience. Suitable for virtually anyone in your business who has dealings with your customers, both on the telephon...
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Equip your staff with a ‘customer focused and can do attitude’ along with the self-assurance to deliver service excellence to a wide range of customers with professionalism, confidence and pride, even the more challenging or complaining ones! A win-win for your customers, your business and staf...
Are you seeking a career in a customer-facing role? UCOL’s Certificate in Customer Experience Management (Contact Centre) Level 4 will provide you with the essential skills and knowledge for a successful career in the contact centre industry.
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