Customer Service Applied Certificate

This collection of courses covers topics such as using the right language, nurturing customer relationships, maintaining composure, and more.

In addition to the new knowledge your people will gain, these courses will also help them improve their communication, emotional intelligence, and problem-solving skills.

Syllabus:

• Using the Right Language (CSA01)
  • Using the right language is like, really important man. ’Cos if you don’t then people might not respect you and stuff. That’s right. People will perceive you differently depending on the language you use.
• Nurturing Customer Relationships (CSA02)
  • Good customer relationships are worth their weight in gold. Without them, sales will be more difficult to close, and your business will start to fail. When customer relationships go bad, things can very quickly become toxic.
• Practicing Positivity (CSA03)
  • Positivity is great! When you’re positive, you lift everyone around you. You create positive energy that affects everybody you interact with, making everything you do seem easier. The opposite is also true.
• Achieving Clarity (CSA04)
  • Information is difficult to understand when it’s not presented clearly. But it’s so much easier to understand when it is. When you present information, do it with clarity.
• Maintaining Composure (CSA05)
  • Dealing with people can sometimes be stressful, especially in customer service. Your customer could be frustrated, angry, or even upset. And sometimes, when they need to complain, it’s going to be you they’ll complain to.