Looking for a customer service apprenticeship in kent? Earn while you learn at midkent college. Customer service apprentices often work in the public facing side of a business. Regularly assisting customers, they are vital to the success of any business.
DurationLooking for a customer service apprenticeship in kent? Earn while you learn at midkent college. Customer service apprentices often work in the public facing side of a business. Regularly assisting customers, they are vital to the success of any business.
Duties will vary between sectors, but in most cases you’ll be making sure that customers are dealt with in an efficient and professional way - whether that’s by offering advice, answering questions or handling complaints. You’ll also need to feel confident and calm working under pressure.
You could work in a range of roles such as service co-ordinator, customer adviser, or project manager, interacting with a diverse group of customers and clients.
What will I learn?
How will I be assessed?
What will I get from a Customer Service apprenticeship?
How much do apprentices earn?
What careers are available?
Why choose MidKent College?
How do I apply for an apprenticeship?
A GOOD local College for Medway and Maidstone
Every year over 6000 students from Medway, Maidstone and beyond choose MidKent College to continue their studies and prepare for their future career.
Our sparkling Medway Campus boasts some of the best vocational training facilities in the country as well as staff and student social zones and more. Our Maidstone Campus on the Oakwood Park complex has undergone a major redevelopment to provide state-of-the-art workshops, new student social zones and more.
As part of the rebuild and refurbishment, we proudly opened University Centre Maidstone, providing a valuable higher education and professional training centre for Maidstone.
All of our campuses benefit from ongoing investment programmes so that we can provide fantastic learning environments for our students.
For over 100 years we've been providing high-quality technical training and apprenticeships in a range of subject areas.
What makes us different?
It's all about you
Ofsted describes us as a 'student-centred College' where every decision, in every area of the College, is focused on how it benefits you. Your success is our success, and we'll do everything in our power to help you achieve and thrive here.
We're big
More young people choose to study with MidKent College than any other school or training provider in Medway and Maidstone. That means we've got a thriving community where students can enjoy their time at College while preparing for work. It also means we can offer a broad range of programmes to suit your needs.
We train you in simulated work environments
Yes, we have 'normal' classrooms too, but your programme with us will involve a significant amount of time in one of our simulated work environments getting to grips with the same equipment and technology that you'll find in the workplace.
That means for example that our Healthcare Practitioners learn in a mock hospital ward (and, thanks to our unique partnership with organisations like Medway Hospital and Cygnet Health Care, real wards too), Graphic Designers work in fully-equipped design studios, Construction Tradespeople develop their skills in spacious workshops, and Cabin Crew take to the skies in our aircraft cabin!
Our tutors have worked in the areas they teach
All of our tutors have built their careers in their subject areas before becoming teachers. That means you'll benefit from their considerable experience in the workplace, and their teaching will come to life through real-life case studies and examples of projects that they've been involved with - invaluable to help you prepare for work. They also have links back to industry, which helps us secure the very best guest speakers and experiences for our students.
Your career starts here
College is a mature environment where our goal is to help you get ready to either secure your dream job or get a place at University to keep studying. Everything we do, provide and encourage you to experience is designed with that aim, and we're single-minded in our determination to help you succeed.
You save time, energy and money to keep current customers happy than what you spend recruiting new ones. Loyal and happy customers tell people about your business through word of mouth recommendations.
The need to lead, model, and promote the organizational values within a customer service environment is essential for business success.
Our masterclass combines the disciplines of advanced customer service management and PR/communications in a powerful state-of-the-art program to enable you to exploit this colossal opportunity.
These skills are easily transferable from one role to another, as the fundamentals remain the same, however you choose to apply them. We work closely with you to create telephone skills training sessions that combine these soft skills with the specifics of your business or industry to develop well-...
Build your confidence and create positive customer experiences, manage customer expectations, handle difficult customers and make the most of every customer contact.
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