Students will survey and develop a broad understanding of the diverse array of opportunities derived from an education in customer service management.
DurationThe course materials utilize theoretical resources from psychology and contemporary models of human behavior to reinforce the value of a methodical approach to managing customer relationships.
Students will survey and develop a broad understanding of the diverse array of opportunities derived from an education in customer service management.
Through lecture and projects, students will review case studies of real and hypothetical businesses with a focus on customer service concepts and principles. Students will explore practical applications of customer service within various career fields.
Welcome to CSI! Computer Systems Institute (CSI) is a dynamic institution providing career-focused high-quality programs designed to enhance job opportunities for our graduates and provide a skilled workforce for the community.
We strive to achieve this by employing qualified and enthusiastic professionals who create a stimulating learning environment and deliver effective career development services.
Founded in 1989 with the goal of bridging the gap between employers and a shortage in IT professionals by providing training to students and connecting them with employers.
Today, CSI is much more: It has grown, student services continue to develop and the opportunities available to students are greater than ever. CSI offers a diverse range of courses, including business, hospitality, customer service, computer science, and healthcare.
CSI has six campuses across Illinois and Massachusetts (Allston, Charlestown, Worcester, Chicago, Lombard, and Skokie).
Through new partnerships with local colleges, employers and organizations CSI continues to grow and expand its opportunities for students. CSI’s focus on helping students gain the academic skills, knowledge, and support they need to reach their personal and professional goals is stronger than ever.
CSI Vision:
To build a community where transformative experiences help each student reach their full potential.
CSI Mission:
We empower students to realize their career and academic goals by providing industry-relevant education through:
Career-focused academic programs
Practical application of learned content
Student-centered services and activities
Comprehensive career services
Why does your organization exist? What do you value? For most organizations, their mission and values include a commitment to delivering quality products and services and serving both internal and external customers.
This course will introduce the learner to the basic skills necessary to be a successful call center employee. The course will familiarize the learner with communicating with customers and proper telephone etiquette.
Baker Communications' Exceptional Customer Service training performance improvement programs and courses will enable your team members to build rapport with customers faster, handle customer emotions effectively, and create solutions that will lead to deeper customer satisfaction.
Participants will learn ways to develop a culture of service excellence by using positive communication strategies and sensitivity/cultural awareness techniques that are necessary when working with the diverse general public.
The objective of this course is to teach the basic procedure of service. The students will learn everything from how to present themselves to the client, how to service the appliance, and how to present the servicing and any recommended repairs to the client afterwards.Â
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