Students will survey and develop a broad understanding of the diverse array of opportunities derived from an education in customer service management.
DurationThe course materials utilize theoretical resources from psychology and contemporary models of human behavior to reinforce the value of a methodical approach to managing customer relationships.
Students will survey and develop a broad understanding of the diverse array of opportunities derived from an education in customer service management.
Through lecture and projects, students will review case studies of real and hypothetical businesses with a focus on customer service concepts and principles. Students will explore practical applications of customer service within various career fields.
Welcome to CSI! Computer Systems Institute (CSI) is a dynamic institution providing career-focused high-quality programs designed to enhance job opportunities for our graduates and provide a skilled workforce for the community.
We strive to achieve this by employing qualified and enthusiastic professionals who create a stimulating learning environment and deliver effective career development services.
Founded in 1989 with the goal of bridging the gap between employers and a shortage in IT professionals by providing training to students and connecting them with employers.
Today, CSI is much more: It has grown, student services continue to develop and the opportunities available to students are greater than ever. CSI offers a diverse range of courses, including business, hospitality, customer service, computer science, and healthcare.
CSI has six campuses across Illinois and Massachusetts (Allston, Charlestown, Worcester, Chicago, Lombard, and Skokie).
Through new partnerships with local colleges, employers and organizations CSI continues to grow and expand its opportunities for students. CSI’s focus on helping students gain the academic skills, knowledge, and support they need to reach their personal and professional goals is stronger than ever.
CSI Vision:
To build a community where transformative experiences help each student reach their full potential.
CSI Mission:
We empower students to realize their career and academic goals by providing industry-relevant education through:
Career-focused academic programs
Practical application of learned content
Student-centered services and activities
Comprehensive career services
Our customer service training program will help you gain critical skills that make a positive impression on current and future customers. From communication and interpersonal skills to creative thinking and conflict resolution, learning how to adapt to customer needs can de-escalate situations and ...
This Retail Sales Training course by PD Training is designed to provide your retail sales staff with the skills, techniques and confidence to successfully manage, control and close sales in a retail situation.
To master proper phone etiquette with guests and staff while effectively communicating amongst departments.
Call Center Training is offered by Premier Workforce Training. Our training solutions are designed to address your business goals by improving customer service, employee safety, teamwork, leadership, business operations and instituting best practices.Â
Providing excellent service to the public is important–but how do you cope and stay calm with the angry or challenging person?  This module offers concrete ways to cope with various types of challenging citizens.  You will learn ways to get them to listen to you
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