Our Diploma in Customer Services Foundation Apprenticeship is for learners who work or want to work in the customer service sector and other related sectors e.g. contact centre and sales.
DurationAbout this course
Our Diploma in Customer Services Foundation Apprenticeship is for learners who work or want to work in the customer service sector and other related sectors e.g. contact centre and sales.
This course is suitable for
This programme is for candidates who are new to role and who wish to develop their knowledge and skills. A typical candidate would be a member of a team working in a customer services role.
What you will study
Learners will be required to undertake a mixture of mandatory units and optional units (we will work with you to decide what optional units are relevant to your role, and your business).
When you agree to undertake an Apprenticeship, you may be required to complete Essential Skills qualifications, depending on your previous qualifications, the Apprenticeship level you are completing and your own particular needs.
Our people, your people and all of the individuals out there who are looking to improve themselves, their lives and their career prospects.
At ACT, we’re all extremely passionate about making a positive difference to people’s lives by providing excellent learning programmes and opportunities – and all 372 of us come in to work each day to do just that.
We provide a long list of training programmes and qualifications that really help people reach their full potential. From Jobs Growth Wales+, Apprenticeship and Higher Apprenticeships across 30 different sectors, to employability training and short commercial courses, we have something for everyone and, this is the good bit, most of our training is fully-funded.
Our purpose
To improve lives through learning.
Our vision
To be recognised as one of the leading training providers in the UK.
Our core values
Being positive and having a ‘can-do’ attitude
Taking pride and responsibility in exceeding expectations
Helping learners raise and realise their aspirations
Having fun in providing professional, safe and friendly services
Showing respect for individuals
The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.
Customer Service Excellence targets to bring professional and high-level services within the reach of organisation's customers. The customers are made to realize that they are not only being offered what they need but they are getting something more than that.
This qualification is intended for those looking to enter employment in the customer service industry. The qualification covers the principles of positive customer service and allows candidates to consider further learning in this subject area.
This course will help your staff increase customer satisfaction, by drawing on their inherent people skills. We will use insights from the world of psychology, we provide people with the practical tools to deliver excellent customer service – every time.
This 3 hour course has a relaxed atmosphere and will improve your self-confidence when recognising your strengths.
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