Our Diploma in Customer Services Foundation Apprenticeship is for learners who work or want to work in the customer service sector and other related sectors e.g. contact centre and sales.
DurationAbout this course
Our Diploma in Customer Services Foundation Apprenticeship is for learners who work or want to work in the customer service sector and other related sectors e.g. contact centre and sales.
This course is suitable for
This programme is for candidates who are new to role and who wish to develop their knowledge and skills. A typical candidate would be a member of a team working in a customer services role.
What you will study
Learners will be required to undertake a mixture of mandatory units and optional units (we will work with you to decide what optional units are relevant to your role, and your business).
When you agree to undertake an Apprenticeship, you may be required to complete Essential Skills qualifications, depending on your previous qualifications, the Apprenticeship level you are completing and your own particular needs.
Our people, your people and all of the individuals out there who are looking to improve themselves, their lives and their career prospects.
At ACT, we’re all extremely passionate about making a positive difference to people’s lives by providing excellent learning programmes and opportunities – and all 372 of us come in to work each day to do just that.
We provide a long list of training programmes and qualifications that really help people reach their full potential. From Jobs Growth Wales+, Apprenticeship and Higher Apprenticeships across 30 different sectors, to employability training and short commercial courses, we have something for everyone and, this is the good bit, most of our training is fully-funded.
Our purpose
To improve lives through learning.
Our vision
To be recognised as one of the leading training providers in the UK.
Our core values
Being positive and having a ‘can-do’ attitude
Taking pride and responsibility in exceeding expectations
Helping learners raise and realise their aspirations
Having fun in providing professional, safe and friendly services
Showing respect for individuals
The first (and lasting) impression many customers form of your organisation is provided by the person with whom they first come into contact. The responsibility for that and many subsequent vital contacts may well lie with some of your least well-trained staff.
This apprenticeship focuses on developing advanced customer service skills, including managing customer complaints, implementing service improvements and analysing customer feedback, preparing apprentices for leadership roles in customer service.
Customer service course leicester. At bright learning, we have qualified, multilingual and experienced staff who work hard to ensure our learners complete their course with full knowledge and understanding.
Gain essential skills in managing challenging calls with our 6-hour workshop. Build confidence to handle difficult phone conversations effectively. Identify triggers, defuse anger, and respond to diverse caller behaviors.
Right Track Training was founded to help people acquire more skills in their fields of business or software skills to expand into new areas of expertise successfully.
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