Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.
DurationCourse Overview
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.
But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
Course content
The modules are as follows:
About the Course
What is Customer Service
The Goals of Great Customer Service
Discovering and Understanding Customer Needs
Delivering Maximum Levels of Customer Service
Making Customers Feel Great From the start
Communication Skills
Non-verbal Communication and Body Language
Dealing with Customer Complaints
Known for our exceptional levels of guidance, whenever candidates require advice or encouragement, we are by their side. It makes no difference whether you are taking part in employer-funded training or you are undertaking tuition independently.
If you want to vastly improve career prospects, gain promotion, return to work or simply stand out from the crowd, Acudemy will help you in a way that no-one else can.
Our training programs are insightful, high quality, high value and innovative. Delivering measurable impact and outstanding results.
We skillfully blend proven teaching practices with a consultative, result-centric outlook that emphasises the practical application of knowledge in line with each student’s strategic needs and aims.
This course is for anyone who engages with customers. This course is particularly effective for delegates that want to exceed customer expectations.
This course provides ways to add value to customer relationships, exceed customer expectations and protect companies’ brand by delivering outstanding customer service.
The primary aims of this one day instructor led course are to refine the communications skills and revitalise the attitudes that transmit real Customer Care and to assist delegates to interact on the telephone with customers in a productive and positive manner.
This is a Level 2 Customer Services Qualification. This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations.
Our customer service excellence course is your key to becoming a proficient customer service champion, dedicated to delivering unparalleled experiences. In today's competitive business landscape, providing exceptional customer service is paramount to building strong customer relationships and enhan...
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