Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.
DurationCourse Overview
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.
But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
Course content
The modules are as follows:
About the Course
What is Customer Service
The Goals of Great Customer Service
Discovering and Understanding Customer Needs
Delivering Maximum Levels of Customer Service
Making Customers Feel Great From the start
Communication Skills
Non-verbal Communication and Body Language
Dealing with Customer Complaints
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In this course you will learn how to communicate information clearly and without risk of misunderstanding. You will also learn how to present a professional image and confidently lead faceless conversations in a business setting.
This one day course comprehensively covers the essential principles of customer service. It is also used across a wide variety of industries where the quality of front-line customer service is key to the success of the business.
Customer service is offered by adult education wolverhampton. Adult education wolverhampton is a local authority provider of education and training for adults aged 19+. Our aim is to inspire the people of wolverhampton with our high quality courses.
We provide First Aid for Mental Health (FAMH) courses to businesses across the UK. All our FAMH courses are Ofqual-regulated and can be delivered either online or in-person.
Customer Service and Sales course is offered by Peta. Delight your customers and create loyalty across your business
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