Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.
DurationCourse Overview
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.
But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
Course content
The modules are as follows:
About the Course
What is Customer Service
The Goals of Great Customer Service
Discovering and Understanding Customer Needs
Delivering Maximum Levels of Customer Service
Making Customers Feel Great From the start
Communication Skills
Non-verbal Communication and Body Language
Dealing with Customer Complaints
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We skillfully blend proven teaching practices with a consultative, result-centric outlook that emphasises the practical application of knowledge in line with each student’s strategic needs and aims.
Customer services are the life-blood of an organisation. Studies show that by 2020 the biggest differentiator for customers’ purchases will not be based on product or price but will be driven by service and experience.
This course is designed to help you understand the impact of customer service and deliver the best customer service for your clients leading to improved customer loyalty, enhanced brand perception, and delivering long-term success for your organisation.
Customer Care course is offered by ELGee Training. ELGee Training provides up-to-date and current information for your workforce based on the requirements of the regulating authorities.
An organization ensures to keep relationships with their customers and treat them extra special. It is very important for any organization to treat their customers well and care for them in order to be successful in their business.
Improve your communication skills by learning great customer service techniques for both in person and digital! This course will enormously benefit any employee which deals with customers directly. It's so easy, just pay for your course online and start training!
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