Customer service is offered by adult education wolverhampton. Adult education wolverhampton is a local authority provider of education and training for adults aged 19+. Our aim is to inspire the people of wolverhampton with our high quality courses.
Customer service is offered by adult education wolverhampton. Adult education wolverhampton is a local authority provider of education and training for adults aged 19+. Our aim is to inspire the people of wolverhampton with our high quality courses.
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About
Adult Education Wolverhampton Background
Adult Education Wolverhampton is a local authority provider of community learning and skills. The Service is part of Wolverhampton City Council and is currently located within the Education Directorate where it sits in the People division. The Cabinet Member for Schools, Skills and Learning has responsibility for the Service. Mission
Our mission is to make a positive difference to individuals and the communities of Wolverhampton, especially those who live in the City’s priority neighbourhoods, by providing learning programmes that help with employment and personal development. Read our full mission statementCourses on offer
We provide courses from Entry Level to Level 3 that lead to nationally recognised qualifications in vocational subjects, English, Maths and IT. We also provide a wide range of non-accredited courses for personal development, health and well being.Funding
The majority of provision is funded by the West Midlands Combined Authority and a small amount by the Education & Skills Funding Agency . The Education & Skills Funding Agency works with the European Social Fund (ESF), which funds programmes and initiatives for improving employment opportunities. For further information on the ESFA visit their website .Ofsted
What does ‘good’ look like in your organisation? What are your standards of appearance and language? How do you expect your staff to deal with complaints and feedback? This module gives delegates the opportunity to set clear expectations on organisational standards, while teaching your staff ho...
The primary aims of this one day instructor led course are to refine the communications skills and revitalise the attitudes that transmit real Customer Care and to assist delegates to interact on the telephone with customers in a productive and positive manner.
The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.
Customer service practitioners work in a range of sectors and locations and provide a high quality service to customers of the organisation communicating face-to-face or by telephone, post, email text or social media.
Successful completion includes building a showcase of evidence, an observation, and a professional discussion. Upon completion, learners can progress to higher-level customer service roles or related fields.
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