Customer service is offered by adult education wolverhampton. Adult education wolverhampton is a local authority provider of education and training for adults aged 19+. Our aim is to inspire the people of wolverhampton with our high quality courses.
Customer service is offered by adult education wolverhampton. Adult education wolverhampton is a local authority provider of education and training for adults aged 19+. Our aim is to inspire the people of wolverhampton with our high quality courses.
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About
Adult Education Wolverhampton Background
Adult Education Wolverhampton is a local authority provider of community learning and skills. The Service is part of Wolverhampton City Council and is currently located within the Education Directorate where it sits in the People division. The Cabinet Member for Schools, Skills and Learning has responsibility for the Service. Mission
Our mission is to make a positive difference to individuals and the communities of Wolverhampton, especially those who live in the City’s priority neighbourhoods, by providing learning programmes that help with employment and personal development. Read our full mission statementCourses on offer
We provide courses from Entry Level to Level 3 that lead to nationally recognised qualifications in vocational subjects, English, Maths and IT. We also provide a wide range of non-accredited courses for personal development, health and well being.Funding
The majority of provision is funded by the West Midlands Combined Authority and a small amount by the Education & Skills Funding Agency . The Education & Skills Funding Agency works with the European Social Fund (ESF), which funds programmes and initiatives for improving employment opportunities. For further information on the ESFA visit their website .Ofsted
We provide First Aid for Mental Health (FAMH) courses to businesses across the UK. All our FAMH courses are Ofqual-regulated and can be delivered either online or in-person.
The telephone is still one of the most cost effective and powerful business tools available for maintaining and increasing a customer base. Every time you pick up that telephone at work whether incoming or outgoing you can win or lose business.
Successful completion includes building a showcase of evidence, an observation, and a professional discussion. Upon completion, learners can progress to higher-level customer service roles or related fields.
This apprenticeship standard will equip apprentices with excellent customer service skills that are assets to many job roles across a number of industries such as retail, call centres, financial services, retail, hospitality and leisure.
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.
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