This workshop covers: identifying your customers; what customer service is and isn’t; customer service in relation to internal and external customers; evaluating the customer service standards currently being practiced in the workplace; setting SMART goals to improve your customer’s service
DurationImpress your customers with outstanding customer skills.
This workshop covers: identifying your customers; what customer service is and isn’t; customer service in relation to internal and external customers; evaluating the customer service standards currently being practiced in the workplace; setting SMART goals to improve your customer’s service; applying customer service skills to generate business; identifying barriers to providing great customer service; understanding how attitude can affect the customer service experience; strategies to improve listening skills; strategies to manage difficult customer situations.
Kia ora. This is the official page of Ara Institute of Canterbury. We’re one of the South Island’s largest tertiary institutes, offering practical, industry-recognised qualifications.
Kia ora. This is the official page of Ara Institute of Canterbury. Ara was created in 2016 when CPIT and Aoraki Polytechnic merged. We’re one of the South Island’s largest tertiary institutes, offering practical, industry recognised qualifications.
The service industry requires you to have a wide range of skills. This starter package will give the best start! This is a great mix of theory and practical assessments. Will suit anyone that wants to work in hospitality, retail or travel and tourism.
The impact these interactions have on the wellbeing of your business and employees is critical and far reaching. This course allows everyone who works with customers to explore the challenges and opportunities of building amazing customer experiences.
Helping Your Organisation Reach Its Full Potential Through Effective Training. The Training You Need, The Results You Want. We help people and organisations reach their professional potential. We provide customised training solutions for companies and individuals.
To provide an effective service in today's results orientated environment requires many skills.
Level 2: Retail, Customer Service & Sales Support Course is offered by MSL Training. If you have no experience or qualifications, or you’ve been out of study for some time, this is a great place to start.
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