Customer Services course is offered by Asia Coaching Training.
DurationCustomer Services course is offered by Asia Coaching Training.
Founded in 2001, Asia CoachingTraining was, from 2001 to 2007, the Singapore Licensee of the world’s largest business coaching firm, ActionCOACH, a company with offices in 26 countries since 1993. (ActionCOACH was previously known as Action International).
This 2-day breakthrough session is designed to give participants a powerful new focus and equip them with a range of skills to create impact on customer’s satisfaction and gain customer loyalty.
Retaining existing customers and acquiring new customers are vital for all businesses. Good customer service retains existing customers and creates customer satisfaction. This would lead to increased sales and referrals.
Understand the knowledge and application skills in Service Excellence, with the mind set to go the extra mile in providing excellent service.
You need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles
The Professional Telephone Skills workshop is specially designed and customized to enable participants to: Efficiently obtain information, deliver messages and gain commitment to further organisational objectives in a professional manner.
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