The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over-the-phone techniques, dealing with difficult customers, and generating return bus
Every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their paychecks and keeping the company running.
Or maybe you’re a company owner, serving your staff and your customers.
The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over-the-phone techniques, dealing with difficult customers, and generating return business.
Atlanta Training Group, LLC (ATG) is an award-winning, woman-owned firm headquartered in Atlanta since 2007. A dynamic, progressive company, ATG offers enterprise-wide training solutions for commercial and government agencies that includes both custom build learning and off-the-shelf IT vendor training and certification courses.
We are experienced at managing both small and large-scale, global implementation programs in government, healthcare, financial, telecommunications, and Information Technology environments.
Our leadership has been integrally involved in healthcare training operations for Navy Medicine and Centers for Medicare and Medicaid Services, providing leadership to mission-critical training programs including congress-mandated updates to the International Classification of Diseases, Tenth Revision, (ICD-10).
ATG’s success lies in offering uncompromising quality. We offer client solutions that are flexible, scalable, repeatable, and easily maintained.
We analyze what’s relevant to the learner through upfront analysis to ensure the workforce training is efficient. When workers are more efficient, production and revenues increase while waste and inefficiencies decrease.
We collaborate well with Subject Matter Experts to creatively transform complex and technical information into user-friendly learning solutions using real-life scenarios, multiple modalities, and various delivery approaches to achieve client-measured performance improvement.
We excel at overcoming environmental challenges, providing strategic direction in support of business goals, and supporting the change management and strategic communication efforts throughout the process. We pride ourselves on being an integral part of our customer’s stated mission success.
We are staffed with certified and advanced-degree personnel in Instructional Systems and Technology, Organizational Development, Human Resource Development (HRD), and Project/Program Management.
Mission
Our mission is to help improve employee performance and on-the-job productivity through high-impacting and learner-focused training solutions. We are passionate about providing the highest level of professional service and value to our customers.
The Automation Testing course is taught in a hands-on manner to train participants in practical techniques for writing software test automation using environments such as Eclipse IDE and Selenium WebDriver.
Learn the common and specialized testing tools. Functional and regression testing tool knowledge along with mobile automation tool.
Learning to automate test coverage for application workflow is one of the biggest opportunities to decrease errors, increase team capacity, and ultimately drive innovation throughout IT.
Selenium WebDriver Level 1 will provide you with the knowledge to implement automated testing for web applications.
This program introduces student to Manual Testing and Automated Testing with Selenium and Java programming to find and maintain employment in modern Software Quality Assurance environment.
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