This regulated qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using a telephone is a part of their role.
DurationThis regulated qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using a telephone is a part of their role.
This qualification covers the principles of customer service, including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.
The qualification is assessed through a portfolio of evidence which is put together through the course. Learners must demonstrate their understanding of how to deal with various situations in a safe and professional manner.
The course consists of the following qualification and units:
HF Certificate in Customer Services
GW Award in Cybersecurity
Level 2 Certificate in Customer Services
Level 1 Award in Cybersecurity
Back2Work Complete Training provide Pre-Employment Training throughout the UK. Pre-Employment Training works great as both a recruitment service for employers and an employment service for those who are unemployed.
Registered office in England and Wales, No:******
Face-to-face contact and telephone, email and digital communication form part of customer service for businesses and other organisations. Whatever job title or role an individual may have – and regardless of whether they work in public, private or third sectors – the knowledge, skills and behav...
A one day Telephone Skills Training Course that includes the Qualities and Key Skills to help you develop and maintain customer relationships and achieve success when using the Telephone.
The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.
We offer a range of customer services workshops, as well as tailored programmes to meet your specific business requirements. We are delighted to have worked with some of the most renowned providers of great customer service over the years.
Improve your communication skills by learning great customer service techniques for both in person and digital! This course will enormously benefit any employee which deals with customers directly. It's so easy, just pay for your course online and start training!
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