This regulated qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using a telephone is a part of their role.
DurationThis regulated qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using a telephone is a part of their role.
This qualification covers the principles of customer service, including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.
The qualification is assessed through a portfolio of evidence which is put together through the course. Learners must demonstrate their understanding of how to deal with various situations in a safe and professional manner.
The course consists of the following qualification and units:
HF Certificate in Customer Services
GW Award in Cybersecurity
Level 2 Certificate in Customer Services
Level 1 Award in Cybersecurity
Back2Work Complete Training provide Pre-Employment Training throughout the UK. Pre-Employment Training works great as both a recruitment service for employers and an employment service for those who are unemployed.
Registered office in England and Wales, No:******
This course is designed to enable students to gain the knowledge and skills required to work in a range of different environments, within a variety of customer service roles. During this course you will develop an understanding of how to carry out a range of tasks, such as how to manage information
Exploring the changing face of ‘cold calling’ and customers expectations when dealing with people over the telephone
Our Diploma in Customer Services Foundation Apprenticeship is for learners who work or want to work in the customer service sector and other related sectors e.g. contact centre and sales.
The main purpose of a customer service specialist is to be a professional for direct customer support within all sectors and organisation types. An advocate of customer service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. Respon...
Right Track Training was founded to help people acquire more skills in their fields of business or software skills to expand into new areas of expertise successfully.
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