Customer service

by Brandheart Claim Listing

Successful organisations understand the vital importance of building their people’s capability to create an exceptional customer service experience.

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img Duration

2 Days

Course Details

People who attend Brandheart’s Delivering Outstanding Customer Service course will build their ability to:

  • feel increased levels of pride and passion as service representatives for your organisation

  • create positive first and lasting impressions

  • build trusting and mutually respectful relationships with customers

  • build their self-awareness to manage the way they communicate their message

  • manage their own emotional state during interactions with customers

  • apply listening and questioning techniques to fully understand and respond to their customer’s needs

  • navigate difficult conversations with customers, including responding to complaints and enforcing rules

  • professionally and assertively manage customer expectations and requests

  • apply a range of communication tools and basic psychology to influence customer behaviour for positive outcomes

  • easily identify and adapt to a customer’s communication style

  • apply assertive strategies respectfully in a regulatory context 

 

  • Wellington Branch

    Wellington 6140 New Zealand, Wellington

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