Successful organisations understand the vital importance of building their people’s capability to create an exceptional customer service experience.
DurationPeople who attend Brandheart’s Delivering Outstanding Customer Service course will build their ability to:
feel increased levels of pride and passion as service representatives for your organisation
create positive first and lasting impressions
build trusting and mutually respectful relationships with customers
build their self-awareness to manage the way they communicate their message
manage their own emotional state during interactions with customers
apply listening and questioning techniques to fully understand and respond to their customer’s needs
navigate difficult conversations with customers, including responding to complaints and enforcing rules
professionally and assertively manage customer expectations and requests
apply a range of communication tools and basic psychology to influence customer behaviour for positive outcomes
easily identify and adapt to a customer’s communication style
apply assertive strategies respectfully in a regulatory context
Delivering transformational training courses to assist your people to stay conscious, connected, and capable. Assisting your people to transform not only what they do, but how and who they are to bring the best of themselves to their world – inside and outside of work.
Brandheart delivers results-focused leadership and staff development courses, as well as team building workshops. We specialise in working with our clients to develop tailored solutions to meet their needs.
Our training courses are focused on ‘soft skills’, which we know are really the hard skills to master. After all, what could be more challenging (and rewarding) than developing the emotional intelligence and self-awareness required to build and maintain positive relationships, in even the most difficult situations?
Brandheart was formed in Wellington in 1998. We work throughout New Zealand, Southeast Asia and the South Pacific in the private, central and local government sectors. Brandheart is an experienced provider of customised, results-focused leadership and staff development courses and team building workshops.
We specialise in designing and delivering training courses that are focused on ‘soft skills’, which we know are really the hard skills to master. After all, what could be more challenging (and rewarding) than building self-awareness and taking responsibility to increase the effectiveness of our relationships, in even the most difficult situations?
It is through our courses that we fulfil our Vision: Conscious People – Conscious Organisations.
Customer Service course is offered by Ardito Corporate Training for all skill level. Our class sizes are small, allowing attendees to receive extensive attention and assistance from our highly experienced tutors. In addition, comprehensive ‘take-home’ course material is provided.
Customer expectations of service keep getting higher. This programme takes a practical yet light-hearted approach to the challenges of providing effective service. It coaches people in the important etiquette for dealing with customers and teaches useable skills in handling difficult situations...
The Telephone Skills Training course in New Zealand will provide your staff with the awareness and skills they need to handle phone calls with a higher level of professionalism. This will ensure that a positive image of your organisation is reinforced and strengthened with every conversation.
In this fun and exciting customer service training course you will learn to recognise how your attitude impacts on your interactions, you'll learn how to apply techniques to generate repeat business, develop top-level telephone skills, learn how to deal with difficult customers.
Learn how to interact with customers as well as respond to complaints, gain knowledge about products and services so you have the confidence to provide information to customers in-person and by phone.
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