As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way.
DurationAs a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.
Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships.
Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier.
We are passionate about helping your staff become more productive members of your organization. Our staff have extensive experience in the field of adult education and offer deep expertise in customized courses.
While our parent company, Broadview Networks, focuses on improving productivity through technology, we focus on helping your staff use their technology. In addition to our many technology and application courses, we offer a full spectrum of workplace skills and professional development training.
Understanding customer buying habits and lifestyle preferences help organizations make effective and profitable decisions. There is a vast amount of data that can be used to not only describe customers past and current buying behaviours, but also predict future ones. Â
Customer service training is the best technique to target your challenges, become aware of the improvements to be made and develop an approach adapted to your customers.
We train, coach and support you to turn customer service strategy into exceptional customer experiences. Businesses need their customer service challenges responded to with customer service training solutions that stick.Â
A two day workshop for women and gender diverse individuals interested in gaining the knowledge and skills required in delivering exceptional customer service.
Learn the importance of customer service to any business and what differentiates e-commerce customer service from traditional customer service.
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