As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way.
DurationAs a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.
Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships.
Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier.
We are passionate about helping your staff become more productive members of your organization. Our staff have extensive experience in the field of adult education and offer deep expertise in customized courses.
While our parent company, Broadview Networks, focuses on improving productivity through technology, we focus on helping your staff use their technology. In addition to our many technology and application courses, we offer a full spectrum of workplace skills and professional development training.
Equilibrium School's four-week, part-time, one-on-one customer service training is customized towards the individual needs of each participant. This training introduces the basic concepts of customer service that translate into effective customer service techniques and practices.
This two-day workshop is focused on managing customer expectations and dealing with challenging service situations. The Fundamentals of Customer Service course will outdo the competition and show how a company can be loyal to their customers.
Learn the importance of customer service to any business and what differentiates e-commerce customer service from traditional customer service.
This program focuses on a number of customer service skills that are applicable to all industries.
The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business.
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