The customer service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers.
DurationThe customer service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Chartall Business College was established in 2012 to facilitate the continuing education of working adults and to enable them to meet the regulatory education requirements, primarily in the fields of financial services and real estate. To this end, RPL presented a quicker, cheaper and easier path to the required qualifications.
Today, Chartall Business College offers a fully online solution for working adults to achieve a degree or vocational qualification, in addition to traditional face-to-face training.
For the better part of every day, we are communicating to and with others. This is difficult enough face-to-face and it can be even more difficult telephonically. This telephone skills workshop will help learners understand the different methods of communication.
You must go beyond simply showcasing your products and services and purposefully design and plan to develop strong relationships with your customers.
The Customer Service course builds skills to equip your employees with dependable techniques so that they can create a positive impression during customer interactions, resulting in professional service and on-going business.
In this course we teach trainees to develop the already exceptional skills that they have working with people. This workshop will help participants define and understand call centre strategies.
Added Advantage Academy recognises the importance of learning and learning skills that will improve your relationships in the modern world. People often find it challenging connecting with others. At Added Advantage Academy we provide the skills to improve communication and manage your time.
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