The customer service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers.
DurationThe customer service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Chartall Business College was established in 2012 to facilitate the continuing education of working adults and to enable them to meet the regulatory education requirements, primarily in the fields of financial services and real estate. To this end, RPL presented a quicker, cheaper and easier path to the required qualifications.
Today, Chartall Business College offers a fully online solution for working adults to achieve a degree or vocational qualification, in addition to traditional face-to-face training.
By the end of this course you will have improved your insight and understanding of telephone etiquette, from how best to make and answer a call covering aspects such as your voice, courtesy, addressing the caller, taking and leaving messages and telephone hardware, to how best to approach different
Customer Service training is offered by Mashite Academy. Quality learning is not just about memorizing information or completing tasks, but about developing the ability to think critically, solve problems, communicate effectively, and adapt to changing circumstances.
All staff that need to improve on their existing customer service skills and develop new skills. This workshop will address general attitude in the workplace, motivate staff and instill confidence in their professional abilities.
Skills Excel Training Institute provides call centre training, the course you’ve been looking for all this time. We will help you to learn about the duties of a call centre agent.
Our Customer service training program seeks to achieve improvement in levels of real and perceived customer service by immediately improving the skills and the commitment of everyone who has customer contact in your organization.
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