The customer service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers.
DurationThe customer service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Chartall Business College was established in 2012 to facilitate the continuing education of working adults and to enable them to meet the regulatory education requirements, primarily in the fields of financial services and real estate. To this end, RPL presented a quicker, cheaper and easier path to the required qualifications.
Today, Chartall Business College offers a fully online solution for working adults to achieve a degree or vocational qualification, in addition to traditional face-to-face training.
Customer Service training is offered by Mashite Academy. Quality learning is not just about memorizing information or completing tasks, but about developing the ability to think critically, solve problems, communicate effectively, and adapt to changing circumstances.
Call centers are centralized offices used for receiving or sending large volumes of telephonic requests. There are inbound call centers for incoming product support inquiries and outbound call centers for telemarketing, solicitation of donations, debt collection and market research.
This programme aims to upskill employees who are currently employed in a reception and cash handling role.
Telephone Etiquette and Reception Skills course is offered by CBM Training. Our courses are designed for individuals to gain essential knowledge in a specific area of business, improve their skill set, and become more efficient.
Call Center course is offered by Excellent Academy of Skills for all skill level. We treat our learners as experienced adults with a great deal to contribute to their course. Our approach is always practical. People need to use skills given to them, not just studying it.
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