Customer service starts with listening to the customer and finding out what their needs are, then working with them to achieve their goals. As service providers, you have the power to create a trusting, caring, and customer responsive environment.
DurationCustomer service starts with listening to the customer and finding out what their needs are, then working with them to achieve their goals. As service providers, you have the power to create a trusting, caring, and customer responsive environment.
This workshop will help you to understand the importance of meeting the needs and expectations of your internal and external customers.
CIT Solutions provide innovative training programs that empower learners to unleash their potential and to adapt to our quickly changing world, helping over 5,000 learners annually to achieve government related qualifications and targeted skills development.
You can trust our work. CIT Solutions is a wholly owned subsidiary of CIT – one of the longest standing Technical and Further Education (TAFE) institutions in Australia, with a proud 93-year history. Combining this history and reliability with our agility and commercial responsiveness, we create an offering that is stable, sustainable, and substantial in its scope, whilst also innovative and client focused.
We bring our experience, our people and our resources in giving your staff work-ready skills for measurable impact.
Certificate III in Business (Customer Engagement) addresses the skills needed in customer contact roles in the growing contact and service centre industry. These include skills to deliver a rewarding customer service experience, and the ability to manage priorities and workplace challenges. You wil...
This 1 day program provides customer service concepts, tools and techniques to enable you to provide outstanding customer service. With our expert trainers, learn how to leave a positive lasting impression by delivering great customer service.
With our training solution, we can provide an engaging learning opportunity to employees of any experience level. Our materials cover various areas and content that is tailored for the specific needs of your staff.
The Certificate III in Business (Customer Engagement) introduces students to the basics of Business and Customer engagement - including practical skills in working with people and using Microsoft Office.
The KONA Group’s CSO training is a world-class training program. Our customer service training is designed to provide the foundation for your commercial success – by delivering excellence in customer experience.
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