Customer service starts with listening to the customer and finding out what their needs are, then working with them to achieve their goals. As service providers, you have the power to create a trusting, caring, and customer responsive environment.
DurationCustomer service starts with listening to the customer and finding out what their needs are, then working with them to achieve their goals. As service providers, you have the power to create a trusting, caring, and customer responsive environment.
This workshop will help you to understand the importance of meeting the needs and expectations of your internal and external customers.
CIT Solutions provide innovative training programs that empower learners to unleash their potential and to adapt to our quickly changing world, helping over 5,000 learners annually to achieve government related qualifications and targeted skills development.
You can trust our work. CIT Solutions is a wholly owned subsidiary of CIT – one of the longest standing Technical and Further Education (TAFE) institutions in Australia, with a proud 93-year history. Combining this history and reliability with our agility and commercial responsiveness, we create an offering that is stable, sustainable, and substantial in its scope, whilst also innovative and client focused.
We bring our experience, our people and our resources in giving your staff work-ready skills for measurable impact.
Delivering quality customer service is vital to ensure both repeat business and client satisfaction. This training course is targeted to business professionals who want to make a significant contribution to their company's image and profits.
Develop the tools to put your customers at the centre of all you do with training on how to build positive experiences and increase brand loyalty.
This course has either written or oral supervised assessment. Students will require access to Skype video chat for assessment purposes.
elephone sales are a highly effective and efficient medium of selling when done the correct way. You can close many deals by calling the right people, and even more if you have the proper telephone skills training in Brisbane.
In this fun and exciting customer service training course you will learn to recognise how your attitude impacts on your interactions, you'll learn how to apply techniques to generate repeat business, develop top-level telephone skills, learn how to deal with difficult customers and deliver on your ...
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