Customer service starts with listening to the customer and finding out what their needs are, then working with them to achieve their goals. As service providers, you have the power to create a trusting, caring, and customer responsive environment.
DurationCustomer service starts with listening to the customer and finding out what their needs are, then working with them to achieve their goals. As service providers, you have the power to create a trusting, caring, and customer responsive environment.
This workshop will help you to understand the importance of meeting the needs and expectations of your internal and external customers.
CIT Solutions provide innovative training programs that empower learners to unleash their potential and to adapt to our quickly changing world, helping over 5,000 learners annually to achieve government related qualifications and targeted skills development.
You can trust our work. CIT Solutions is a wholly owned subsidiary of CIT – one of the longest standing Technical and Further Education (TAFE) institutions in Australia, with a proud 93-year history. Combining this history and reliability with our agility and commercial responsiveness, we create an offering that is stable, sustainable, and substantial in its scope, whilst also innovative and client focused.
We bring our experience, our people and our resources in giving your staff work-ready skills for measurable impact.
Handle the most difficult customers with confidence and care—and build an unparalleled customer service reputation. Are you unsure how to handle angry customers? Finding your approach only escalates aggression?
This course teaches participants the fundamentals of customer service in both face-to-face and telephone settings. You will learn how to create positive customer experiences that help to build customer loyalty, through your behaviour and choice of words. You will also develop the skills to deal wit...
Ensure your customer service team has the skills and attitude to deliver outstanding customer service - every time. TAFE Enterprise offers customised training solutions designed to increase the quality of your customer service, adding immediate improvement in customer satisfaction.
This course explores the various aspects of this all-important role within an organisation. You will learn a number of skills to improve their capacity to service customer and client needs in an effective and professional manner.
It is critically important to deliver a top level professional service to customers. Even when a customer’s needs cannot be met, it is crucial that their expectations be managed. Participants will also learn how to set positive experiences for customers which are proven to increase customer reten...
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