Customer Service

Soft Skills Training

Soft skills training is the name given to panoply of skills that will help you to inspire a positive response from everyone you work with.

"Soft skills" is a generic term that denotes many subset skills, meaning that there are many skills falling under the general heading, "soft skills".

They Include:

1. Communication skills - The proper use of your words.

2. Conflict management skills - The proper way to handle emotional situations.

3. Proper use of non-verbal communication skills.

4. Motivation - The proper way to inspire action.

Soft skills are vital skills because you need to manage the behaviour of other people.

Leaders and managers especially need to be master practitioners of the soft skills because they need to get the maximum quality and quantity of work done, by the team, in the minimum amount of time and effort. Unfortunately, some managers are not good at handling people: they are renowned for their lack of skill at handling people.

Here are some specific notes on how to improve your soft skills.

1. Communication skills

You need your communication to be clear, convincing and memorable.

Above all your communication needs to be clear and distinct; meaning, that other people must understand you.

They don't always have to agree with you, but they must understand you. You must be able to make your message understood.

In order to be clear and distinct, you need to work out the main gist of your message in advance.

Before you speak, THINK!

Decide what exactly you are trying to make the other person believe is true.

Then say it clearly: use exact language.

Convincing: Let us assume that you are clear, so they understand what you mean, but they don't necessarily agree with you.

Ideally they should understand you and agree with you.

You want that

Now they know what you think, your second task is to give them reasons to believe.