Our customer service training program will help you gain critical skills that make a positive impression on current and future customers. From communication and interpersonal skills to creative thinking and conflict resolution, learning how to adapt to customer needs can de-escalate situations and i
DurationOur customer service training program will help you gain critical skills that make a positive impression on current and future customers. From communication and interpersonal skills to creative thinking and conflict resolution, learning how to adapt to customer needs can de-escalate situations and influence decisions.
Customer service skills are highly valued in nearly every job. Whether you own your own business or are on a team at a large organization, knowing how to communicate effectively and solve problems builds not only customer loyalty but also personal satisfaction and engagement.
Customer Service (CE Skills Award)
Courses Required:
MRKG 1001 - Customer Relationship Management
????MRKG 2033 - Principles of Selling
Customer Service Representative (CE Skills Award)
Courses Required:
MRKG 1000 - Customer Service
POFT 1032 - Workplace Diversity
BMGT 1022 - Workplace Communication
Our Vision
We envision a future in Dallas County where anyone, from any zip code, can gain the knowledge and skills they need to advance economically and achieve their dreams.
Our Mission
We advance economic mobility for students in our community by channeling the power of philanthropy to help Dallas College rise to new heights of innovation, excellence and equity.
Ensure that customer-facing employees provide professional, top-notch service in their email writing. The objective of this training is to craft focused emails that are clear and concise and help to build and maintain positive relationships with clients.
Our customer service training program will help you gain critical skills that make a positive impression on current and future customers.
The foundation of creating a customer service culture is understanding expectations, going the extra mile and being a customer advocate. This workshop begins with taking 100% responsibility for yourself and the attitude you convey. Each time you come into contact with a customer, your attitude is s...
Participants will learn the knowledge, skills, and strategies necessary to become a world-class service provider that will exceed the expectations and demands of your customers.
In this three-hour workshop, learn about customer service standards, talk about goodwill, and learn seven key principles of outstanding customer service.
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