Customer Service

Our customer service training program will help you gain critical skills that make a positive impression on current and future customers. From communication and interpersonal skills to creative thinking and conflict resolution, learning how to adapt to customer needs can de-escalate situations and influence decisions.

Customer service skills are highly valued in nearly every job. Whether you own your own business or are on a team at a large organization, knowing how to communicate effectively and solve problems builds not only customer loyalty but also personal satisfaction and engagement.

Customer Service (CE Skills Award)

Courses Required:

• MRKG 1001 - Customer Relationship Management

• ????MRKG 2033 - Principles of Selling

Customer Service Representative (CE Skills Award)

Courses Required:

• MRKG 1000 - Customer Service

• POFT 1032 - Workplace Diversity

• BMGT 1022 - Workplace Communication