Our customer service training program will help you gain critical skills that make a positive impression on current and future customers. From communication and interpersonal skills to creative thinking and conflict resolution, learning how to adapt to customer needs can de-escalate situations and i
DurationOur customer service training program will help you gain critical skills that make a positive impression on current and future customers. From communication and interpersonal skills to creative thinking and conflict resolution, learning how to adapt to customer needs can de-escalate situations and influence decisions.
Customer service skills are highly valued in nearly every job. Whether you own your own business or are on a team at a large organization, knowing how to communicate effectively and solve problems builds not only customer loyalty but also personal satisfaction and engagement.
Customer Service (CE Skills Award)
Courses Required:
MRKG 1001 - Customer Relationship Management
????MRKG 2033 - Principles of Selling
Customer Service Representative (CE Skills Award)
Courses Required:
MRKG 1000 - Customer Service
POFT 1032 - Workplace Diversity
BMGT 1022 - Workplace Communication
Our Vision
We envision a future in Dallas County where anyone, from any zip code, can gain the knowledge and skills they need to advance economically and achieve their dreams.
Our Mission
We advance economic mobility for students in our community by channeling the power of philanthropy to help Dallas College rise to new heights of innovation, excellence and equity.
Call Center Training is offered by Premier Workforce Training. Our training solutions are designed to address your business goals by improving customer service, employee safety, teamwork, leadership, business operations and instituting best practices.
Leaders Speakers has developed customer service training programs and exercises that check and true up your employees customer service skills so that they are happy and well functioning. They can also be responsible for a good percentage of your business sales.
Everyone SAYS it… “We pride ourselves on excellent customer service!” Those who attend Customer Service Excellence training create processes and best practices to actually LIVE it!
Participants will learn ways to develop a culture of service excellence by using positive communication strategies and sensitivity/cultural awareness techniques that are necessary when working with the diverse general public.
Identifies basic work ethics and principles that are essential in providing outstanding service to customers. A strong emphasis is put on the importance of personal leadership development as you can not begin to lead others until you can first lead yourself.
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